Job Description

Do you enjoy organizing complex information, improving workflows and helping teams work efficiently? The IT Business Operations Coordinator supports the IT Department with administrative excellence and process improvement. Supporting staff, vendors, and projects to ensure IT services run smoothly across the City. Success in this role comes from organization, a working knowledge of IT terminology and strong communication skills.

Salary Range: $80,373.12 - $97,676.16 annually *salary to be commensurate with qualifications of the successful candidate.

COMPETITIVE BENEFITS PACKAGE: The City of Des Moines offers a competitive and robust benefits package to include:

• Washington state retirement plan-PERS
• 401(a) tax deferred account and 457 deferred compensation, which includes an employer contribution for both accounts
• Paid vacation and sick leave with up to fourteen (14) paid holidays per year
• Four (4) different medical plan options to choose from
• Employer paid vision and dental plan
• Long term disability, life insurance and much more
• HRA and HRA-Veba plans funded with contributions from the City

Closing Date: Open until February 08, 2026

To Apply:

Complete the online application at https://desmoineswa.applicantpro.com/jobs/and attach a resume and cover letter explaining how you meet the requirements.

Nature of Work:

Under general supervision, this position provides administrative and operation support to the Information Technology Department. The incumbent assists with organizing and tracking IT contracts/licenses, software and hardware assets, coordinating departmental processes and supports efficiency and process improvement projects.

This role is responsible for maintaining accurate records, preparing reports and assisting with project coordination to ensure a smooth day-to-day IT Operations. A general familiarity with IT systems and terminology is required however, this position emphasizes administrative excellence, organization skills, data tracking and process improvement over technical depth. This position typically does not perform hands-on technical support, system configuration or trouble-shooting.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

• General IT concepts, terminology, and common software applications sufficient to support administrative coordination and communication with IT staff and vendors.
• Principles and practices of administrative support, records management, and project coordination.
• Microsoft Excel, including data entry, data manipulation, basic analysis, and report preparation. and data manipulation
• Oral and written communication skills, grammar, spelling, and punctuation.
• Standard office procedures, filing, and record-keeping.
• Basic purchasing contract tracking and budget-monitoring practices.
• Familiarity with systems such as SharePoint, help desk ticketing systems and directory services from a user or coordination perspective. .

Skills in:

• Organization, planning, and time management in a multi-project, deadline driven environment.
• Proficiency with Microsoft Office 365 Suite and other business productivity software.
• Data Collection, organization tracking, analyzing, and presenting data in clear and accurate formats.
• Interpersonal communication, using tact, patience, and professionalism.
• Maintaining accurate records and managing detailed information with consistency.

Ability to:

• Coordinate and monitor multiple tasks, priorities, and deadlines simultaneously
• Support IT projects and initiatives through accurate tracking, documentation, and status reporting.
• Identify and recommend improvements to processes and workflows.
• Prepare clear, concise, and accurate written documents, reports, presentations, and instructional materials.
• Provide front-end coordination for help desk and IT service requests, including triage, routing, tracking, and follow-up.
• Work flexibly and take initiative as a self-starter in a dynamic IT environment.
• Communicate effectively with staff, vendors, and the public in a professional manner.
• Maintain confidentiality and handle sensitive information with discretion.
• Work independently with minimal supervision and as part of a team.
• Operate standard office equipment and software, and adapt quickly to new tools and systems as needed.

Minimum Qualifications:

• High school graduate or GED equivalent required; AND
• Three years of administrative, office management, or project coordination experience, preferably in an information technology or technical environment; OR
• A combination of experience and training enabling the individual to perform the essential functions of the position may be considered.
• Familiarity with IT terminology and systems.
• Successful completion of a pre-employment background check and criminal history check.

Special Requirements:

• Successful completion of a criminal history and pre-employment background check.
• Because of the known effects of tobacco use, the City of Des Moines does not hire applicants who use tobacco products.

Working Conditions and Physical Abilities:

• Work is performed primarily in an office environment with frequent use of computers and other office equipment. Duties require sufficient mobility to work at a desk for extended periods, occasional standing, bending, or reaching, and the ability to lift and move up to (25) pounds. The employee must be able to communicate effectively, both verbally and in writing, and maintain focus in a fast-paced environment where interruptions are common.

Equal Opportunity Employer:

• The City of Des Moines is committed to hiring a diverse workforce, and all qualified applicants including those from all ethnic backgrounds and persons with disabilities, are encouraged to apply. The City is an Equal Opportunity Employer and does not unlawfully discriminate based on race, sex, age, color, religion, national origin, marital status, sexual orientation, veteran status, disability status, or any other basis prohibited by federal, state or local law.
• In accordance with the Americans with Disabilities Act an employer is obligated to make a reasonable accommodation only to the known limitations of an otherwise qualified individual with a disability. In general, it is the responsibility of the applicant or employee with a disability to inform the employer that accommodation is needed to participate in the application process, perform essential job functions, or receive equal benefits and employment privileges.

For more information on the essential functions of this role, please see attached job description.