Job Description

Key purpose:

Our company is currently on the hunt to acquire an IT Business Analyst (Inbound). The role will be based in Westville and report to the Applications Manager.

Duties and responsibilities:

• Work with the business to identify opportunities for improvement in business operations and processes.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• To analyses discrepancies in services or performance and makes recommendations for updates/improvements to resolve them.
• The Business analyst is involved in the design or modification of business systems or IT systems assist in determining the project scope and agree a scope definition document as well as functional & technical specification document and ensure that full sign off is achieved prior to implementation.
• The Business analyst solves business problems and designs technical solutions.
• Document business processes and represent them in flow diagrams.
• Facilitates the implementation of identified solutions utilizing recognized project management methodologies.
• Ensures that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Responsible for ensuring that all documentation accurately reflects the status of changes and outstanding issues so that business requirements reflect application features and functions.
• Ensures that IT programs/initiatives are consistently implemented and managed from an ITGC, TCO & Sustainability perspective.
• Manages specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
• Ensures that all items follow the change management process and are entered and tracked through the change management software.
• Responsible for the overall success of testing, including results verification and acquiring the relevant release sign-off.
• Establishes the purpose and deliverables of the test effort.
• Ensures continuing operational quality by documenting bug fixes and enhancements.
• Participates in the design or modification of business systems or IT systems assist in determining the project scope.
• Interacts with the business stakeholders and subject matter experts to understand their problems and needs.
• The Business analyst documents the functional and verifies technical design of the system in conjunction with a developer or system specialist.
• Sustain the knowledge management content of the business by integrating daily support and project activities to keep documentation consistent and up to date.
• Understands/defines and supplies solutions to mitigate process or system-based gaps.
• Opportunities for submission to the Application Manager.
• Implements business enhancements as per business projects function.
• Assist in improving and streamlining business processes and preparing business process documentation.
• Support the Applications Manager in identifying IT application solutions to address key Business requirements within functional area.
• Work with the Functional Managers to assess current IT capabilities and identify high-level customer delivery timetables.
• Conduct regular system compliance audits and health checks.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance. Recommend compensating controls to the Applications Manager.
• Work closely with the Data insights team to ensure data flow from all ERP systems to data warehousing and BI platforms are correct and validated.

Qualifications and experience:

• Degree in Information Technology / BCom / BSc.
• Minimum of 5 to 8 years experience within the relevant business function or information technology environment.
• ERP Applications with specific reference to Finance, Cost & Management Accounting and Profitability Analysis.
• Demonstrated success in managing projects relating to superior performance and Continuous Business Improvement.
• Valid Code E drivers' license.
• Relevant systems Exposure or certification for ERP system.
• Relevant systems exposure Best of breed systems.