Job Description

Responsibilities:

Operational Effectiveness:

• Ensure operational excellence and effectiveness within the business unit.
• Design and document solutions, providing innovative recommendations to positively impact business operations.

Project Management:

• Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.

Cost Consciousness and Risk Management:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalate potential risks leading to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.

Customer Experience Excellence:

• Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers based on trust.
• Collect and interrogate information and feedback to understand customer needs fully.

Project Coordination and Communication:

• Manage and monitor all Business Analyst-related phases of the project or service life cycle.
• Coordinate, action, and resolve conflicts.
• Interact and communicate with relevant personnel in the organization regarding business requirements.

Business Analysis and Strategy:

• Analyze business unit activities and trends against service standards and best practices.
• Present findings and work with the team to implement strategies addressing tactical and strategic goals.
• Analyze market trends and recommend adjustments or capitalize on current trends.

Process Improvement and Innovation:

• Review, analyze, and document business systems and user needs.
• Implement, monitor, and control business processes according to quality standards, policies, and compliance.
• Research, enable, and consult on improvements and opportunities to harness technology.

Quality Assurance and Documentation:

• Conduct quality assurance practices and procedures on end-user test plans.
• Design and document workflows, ensuring accurate reflection of changes and outstanding issues.
• Advocate the appropriate level of quality by resolving important defects.

Professional Development and Teamwork:

• Assess own performance against competencies and skills required for delivery.
• Identify development needs and collaborate on effective solutions.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

Continuous Learning and Industry Involvement:

• Continuously access documentation, reports, research, and relevant information in the specialization area.
• Read widely to gather information from diverse sources.
• Analyze data and information relevant to the industry to gain insights into current and future trends.
• Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience:

• Minimum Qualification: Grade 12 Certificate.
• Preferred Qualification: Relevant degree or diploma.
• Experience: 3-5 years as a Business Analyst in the financial and insurance sector.