Job Description
Posting number: 191757
Department: Department of Administration
Division: Office of Technology and Information Services
Job classification: IT Business Analyst III
Posting type: Open
Categories: IT and Computers, Customer Service
IT Business Analyst
The Department of Administration's Office of Technology & Information Services (OTIS) is seeking an IT Business Analyst to join the team. OTIS oversees the state’s federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will work with IT leaders, business stakeholders, finance, reporting, and operational teams to document requirements, improve processes, support demand intake, define reporting needs, and prepare decision-ready materials. You will be responsible for translating business needs, operational challenges, and leadership priorities into clear requirements, documented processes, decision-ready analysis, and actionable recommendations.
This position is onsite in Columbia, SC.
Responsibilities of the IT Business Analyst:
- Document current-state and future-state processes, workflows, hand-offs, roles, and improvement opportunities.
- Help convert institutional knowledge into accessible process documentation that supports consistency, accountability, and repeatable execution and owns process document repository.
- Support organizational change management and communication efforts.
- Define reporting requirements, standardize business definitions, improve data quality, and support leadership decision-making.
- This role will contribute to the IT Business Management goal of creating a single source of truth, standardizing reporting, developing executive dashboards, and enabling data-driven decision support.
- Support demand intake, request clarification, business case development, prioritization discussions, and governance preparation.
- Maintain clear documentation of decisions, open questions, risks, dependencies, and follow-up actions. The role will support demand and portfolio visibility.
- Act as a liaison with IT operations and business functions.
- Serve as business analyst for complex cross-functional initiatives.
- Support testing, user acceptance, implementation readiness, and post-implementation review by confirming that delivered solutions align with approved requirements and intended business outcomes.
- Perform other duties as assigned.
Examples of duties
- A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelor’s degree on a year-for-year basis.
- Two (2) years of experience analyzing business processes and workflows.
- Two (2) years of experience with business process mapping tools such as Visio or equivalent process-mapping tools.
- At least 1 year of experience with Power BI.
Additional Requirements:
- Demonstrated ability to translate operational and technical data into executive-level insights and recommendations.
- Have the ability to work independently and respond to project tasks by developing solutions within defined parameters.
- Strong process mapping and process improvement skills.
- Ability to translate business needs into clear documentation.
- Strong written communication and meeting facilitation skills.
- Ability to analyze issues, identify root causes, and recommend practical improvements.
Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
Qualifications
Three (3) years of experience as a business analyst in a large-scale technology environment.
Supplemental information
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
