Are you curious about how new technology can improve customer service in practice? Join our Dynamics Product team and combine business analysis with hands-on exploration of Dynamics 365 Customer Service, data and AI-related capabilities.
With us, you get to take ideas from “could this help?” to tested examples and clear recommendations, helping our service teams create a consistent and effective customer experience across email, chat and voice.
We run the Dynamics 365 Customer Service solution across Sandvik Coromant and our sister divisions. Working closely with users and stakeholders, you explore needs, analyze usage and help determine what the team should develop next and why. You belong to a cross-functional product team and collaborate throughout the full delivery process.
The preferred location for this position is Sandviken, Sweden. Solna, Sweden or Pune, India could also be an option. We offer a hybrid solution, with the possibility to work some days from home.
You have a university degree in IT or related field, or the equivalent practical experience, together with several years of experience from a relevant position. A solid understanding of customer service operations helps you distinguish between what users ask for and the underlying problems they need to solve.
Curious and practical, you enjoy moving between user conversations, data analysis and hands-on testing. You communicate complex topics clearly, challenge assumptions constructively and feel confident to recommend against a feature when it doesn’t solve the actual problem.
You join a small, cross-functional product team of business analysts, testers and developers. Together, you work in an agile setup with short sprints and collaborate with users and stakeholders across divisions.
Innovation is in our DNA and we’re proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career opportunities in an inspiring global environment. Meet some of your future colleagues at our career page or visit our website, LinkedIn or Facebook page to get to know us further.
Are you curious to know more about this position? Please contact Jon Dahlgren, hiring manager, at jon.dahlgren@sandvik.com
We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contact in that matter.
Union contacts (Sweden):
Recruitment Specialist: Tanja Benavides
Send your application no later than November 26th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0098828.
We aim for an open and fair recruitment process and use different tools to ensure objective assessment. Later in the process, you may be invited to complete a personality and logic test.
To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com
Together with our customers and partners, Sandvik Coromant leads the way toward a sustainable future, supplying tooling solutions to the world’s engineering industries. Over eight decades of hands-on experience have given us a wealth of knowledge in metal-cutting and machining. This expertise transforms every challenge into an opportunity for innovation, collaboration, and progressive solutions. We aim to create positive change by promoting sustainability, efficiency, and growth to shape a future where innovation thrives. Sandvik Coromant owns over 1,700 patents worldwide, employs over 7,700 staff, and is represented in 150 countries. Sandvik Coromant is a part of global industrial engineering group Sandvik. Together with our colleagues, customers, partners and local communities we are shaping the future!
