Job Description

Job Title: IT Business Analyst Company: Level Up Talent Solutions Salary Package: PHP 52,000–73,000 Work Set-up: Hybrid, onsite reporting as needed at the nearest Shearwater Health Philippines site in any of the following locations: Cebu, Manila, Pampanga, or Davao​ Account Type: Non-Voice Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require Job Overview Level Up Talent Solutions is looking for a Lean-Pro IT Business Analyst to support IT, digital transformation, and business process improvement projects within U.S. healthcare operations. This role is responsible for gathering business requirements, analyzing processes, and working with stakeholders and technical teams to translate business needs into practical solutions. The ideal candidate has at least 5 years of relevant IT experience, including 2+ years in U.S. healthcare. They should be skilled in stakeholder coordination, Agile and Waterfall methodologies, and presenting complex information clearly to clients, executives, and technical audiences. Responsibilities Gather, analyze, and document business requirements, process workflows, and acceptance criteria for IT and improvement projects. Assess existing processes, identify gaps, and recommend opportunities for digital transformation and automation. Coordinate with business stakeholders and technical teams to align proposed solutions with operational needs. Support solution validation, user acceptance testing, and implementation activities within Agile or Waterfall projects. Prepare presentations, reports, and process documentation to communicate findings, recommendations, and project updates. Qualifications Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field. At least 5 years of relevant IT experience , including 2+ years in U.S. healthcare within CPO/BPO, payer, provider, or health tech environments. Experience supporting IT, digital transformation, or business process improvement projects using Agile and Waterfall methodologies. Strong cross-functional coordination and stakeholder management skills, with excellent storytelling and presentation skills for client, executive, and technical audiences. Willingness to work in a hybrid arrangement and accommodate shifting schedules, including weekends, night shifts, and holidays as required. Nice to Have PMP, PRINCE2, Agile/Scrum, ITIL, or Lean Six Sigma certifications. Familiarity with turning AI/ML and agentic systems into usable products for healthcare operations. Experience in data analytics and reporting, change management, or process automation. Requirements Required: • Graduate or Master’s Degree with 5 years in Inforamtion technology, Computer science Engineering with at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech). • Experience working on IT, digital transformation, or business process improvement projects. • Experience in Agile and Waterfall methodologies. • Exposure to cross-functional and stakeholder management activities. • Excellent storytelling and presentation skills; ability to engage clients, executives, and technical audiences. Preferred: • PMP, PRINCE2, Agile / Scrum Certifications, ITIL and Lean Six Sigma. • Familiarity with productizing AI/ML and agentic systems in healthcare operations. • Data analytics and reporting experience. • Change management exposure. • Process automation experience.