We are looking for an experienced and analytical IT Business Analyst to join our OneHearingCare program, a key initiative in Demant's global transformation journey. You will play an important role in translating business needs into scalable digital solutions and supporting the design and implementation of our next-generation CRM platform.
You will contribute throughout the full solution lifecycle, from requirements discovery and solution design to testing, training and deployment, helping create a standardized and future-ready platform for our global Hearing Care business.
You will join Demant's global Hearing Care business as part of the OneHearingCare program, a strategic initiative focused on standardizing and modernizing our global operations through Microsoft Dynamics 365.
The program will deliver a unified CRM and ERP platform supporting more than 15,000 employees across hearing care clinics and business units worldwide. Our ambition is to create a scalable and future-ready solution that balances global standardization with local legal requirements and unique business needs.
Working alongside Business Analysts, Product Owners, Developers and global and local business representatives, you will help bridge the gap between business and technology, ensuring that requirements are translated into effective, sustainable solutions aligned with the program's strategic objectives.
Furthermore, if you are motivated to take on additional responsibility, there are opportunities to learn about other IT disciplines, such as configuration management, allowing you to broaden your skillset and develop towards a more functional IT role.
Joining us, you will be a trusted member of the program, helping stakeholders understand, challenge and translate business needs into clear requirements and effective solutions. Below, you will find the responsibilities in this role:
The role includes approximately 20–30 days of travel per year, typically together with other project team members.
You probably already have some experience as an IT Business Analyst, preferably from a large-scale business transformation or system implementation. You understand how to gather, analyze and document business requirements and translate them into clear, actionable specifications that support effective solution delivery.
You have experience working with CRM solutions, ideally Microsoft Dynamics 365 Customer Engagement (CE) or similar platforms or CRM systems such as Salesforce. Furthermore, understanding how system integrations and how enterprise applications interact across a technology landscape will also be valuable. Experience with customer-facing processes in retail or healthcare environments is also considered an advantage.
As a colleague, you are analytical, structured and collaborative. You are comfortable facilitating workshops, engaging stakeholders at different organizational levels and navigating business needs. You can communicate technical concepts clearly to both technical and non-technical audiences and build working relationships across functions and geographies.
Furthermore, you have good documentation skills and attention to detail, combined with a proactive and solution-oriented mindset. You take ownership of your work, value knowledge sharing and you are motivated by finding practical ways to improve processes and create business value through technology.
Finally, your written and verbal communication skills in English are at a high level, and you thrive in an international, cross-functional environment.
This is an opportunity to take an active role in a major global transformation and help shape the future of Demant's Hearing Care operations.
You will work with skilled colleagues and stakeholders across business and IT, gaining exposure to complex business challenges and modern Microsoft technologies. Your contribution will help deliver solutions that support thousands of employees and improve experience for customers across our global Hearing Care business.
At Demant, our purpose is clear: We create life-changing differences through hearing health. You will join a global organization that combines technological innovation with a meaningful purpose, supported by a collaborative culture built on trust, respect and shared success.
Our modern headquarters are located in Smørum, just outside Copenhagen, and we offer opportunities for professional development and career growth.
If you enjoy connecting business and technology, solving complex challenges and contributing to solutions with global impact, we would like to hear from you.
Send your application before the deadline: November 15, 2026.
We review applications on an ongoing basis and encourage you to apply as soon as possible.
For further information about the position, please contact:
Head of Customer Engagement, Hearing Care IT
dibj@demant.com
We are curious to meet you.
We will begin inviting candidates for interviews after the application deadline. First round of interviews are scheduled for the 19th and 20th of November. You can expect the final round interviews to be held on the 26th and 27th of November. #LI-NB1 #LI-HYBRID
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 22,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
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