Job Description

JOB SUMMARY: The primary focus of this dynamic position is to define business problems via in-depth investigation and gathering of technical and non-technical information. The IT Business Analyst will be responsible for outlining detailed requirements for a technical solution and ensure the delivered solution meets the business requirements. The position holder will often engage on IT and business transformation projects but can be expected to work closely with other departments. Key duties include process mapping, data analysis, solution design, stakeholder communication, and project execution. The successful candidate will also assist in testing and validation, risk management, and providing training and support to end-users. This role is critical in ensuring that IT initiatives are efficient, effective, and meet the evolving needs of the business. KEY RESPONSIBILITIES: Gathering, validating, and documenting business requirements from stakeholders Creating detailed process maps to understand and improve business workflows Performing gap analyses where required Modeling business processes using software tools and identifying opportunities for process improvements. Recommend technology solutions that streamline business processes and address identified gaps. Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. Creating functional specifications for solutions. Support vendor engagements in solutions identification, vendor comparison, scoring, selection and cost analysis. Supporting the planning, execution and monitoring of IT projects to ensure timely delivery. Simplifying technical information for business stakeholders. Develop and execute comprehensive user acceptance testing plans. Continual engagement with various departments to determine the effectiveness of new technologies and processes Work with vendors, departments and IT to ensure new releases and enhancements are planned, tested and implemented accordingly Facilitate training and handover of technical solutions Ensure processes are documented, maintained, distributed and versioned appropriately Serve as a liaison between business units and the IT department to ensure clear communication is maintained Supporting business transition and change management. Aid in the budgeting process for new technologies. Performs other duties as assigned Requirements EDUCATION/ KNOWLEDGE/EXPERIENCE: Bachelor’s Degree in Business Administration, Business Analysis, Computer Science or related field. A combination of relevant business analysis and technical business analysis certifications would be an asset, such as CCBA, CBAP, PMI-PBA, IIBA-AAC, IIBA-CBDA, IIBA-CPOA. 5+ years’ experience in a business analyst role, with experience in delivering technical solutions to business challenges. A passion for client service, efficiency, effectiveness, precision and quality. Outstanding interpersonal, verbal and written communication skills. Ability to make appropriate independent decisions, work independently, prioritize own tasks, and tasks of others. Possess personal drive and initiative regarding career growth. Demonstrates integrity both at and outside of work. Maintain a professional manner and appearance in the workplace. Ability to manage projects and implement plans on a timely basis.