Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

The Operational Analyst partners with business and IT stakeholders to manage engagement, escalations, and service delivery for assigned branches, while identifying and driving improvements within the end-user support model. The role also provides hands-on IT support, analysis, training, and project coordination, including access management, reporting, and support for key IT initiatives and deployments.

In this role you will:

• Manage business engagement with key stakeholders for your assigned branches, both on new initiatives/processes, and feedback on the IT support model delivery
• Be the main escalation point for the assigned IO branches for EUS processes and new engagement requirements
• Maintain regular stakeholder meetings with local business leaders and the country IT manager for your assigned branches
• Proactively work to understand the various business areas and identify potential IT improvements within the EUS support model
• Provide ad-hoc IO IT project support as required, including UAT, Office Moves
• Provide deep dive analysis and reporting as required
• Provide advanced IT support onsite as required at various IO locations
• Provide technical/process training to the IO business as required
• Be familiar with and support GMF Policies & Standards
• Provide support on central processes within the EUS Team
• Co-ordinate project deployments across the IO business and provide support to the local onsite teams
• Provide analysis on IO Operational areas and performance such as ticket analysis, reporting, quality and control as required
• Assist with central IO functions as required such as mapping central processes, creating training documents etc
• Provide backup support to the various IO teams during periods of absence or high volume
• Support the EUS teams in handling the IO ticket escalations
• Assist with the User Access Management/EAC processes for your assigned branches
• Assist in the Sailpoint automation project for access provisioning and access review certifications for your
• Assist in the Employee Self Service development project and deployments, acting as a SME for your assigned branches

What makes You an ideal candidate?

• Bachelor's degree in IT or related.
• International Institute of Business Analyst (IIBA) certification is a plus.
• At least 3 years of experience within the functions.
• A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly
• Knowledge of User Access Management and access control principles
• Experience of key service management tools, ideally with knowledge of ServiceNow
• Experience of Identity & access management tools, ideally with knowledge of Sailpoint would be advantageous
• Fluent English & Spanish
• Additional languages would be advantageous: Portuguese
• General knowledge about project frameworks: Traditional and Agile
• Product Management general understanding
  

AI Skills Preferred:

• Experience with AI assisted software development or automation
• Knowledge of prompting techniques to improve output quality
• Awareness of emerging GenAI capabilities and limitations

Chile: GM Financial es un empleador que ofrece igualdad de oportunidades. No discriminamos a ningún(a) candidato(a) o colaborador(a) con base en su raza, color, edad, género, estado marital, nacionalidad, religión, orientación sexual, identidad de género, discapacidad, o cualquier otra condición que socave la dignidad humana y tenga como objetivo anular o afectar los derechos y libertades de las personas. La postulación se encuentra abierta para que puedan postular personas con discapacidad o bajo el marco de la ley 21.015. Si requieres algún ajuste razonable para participar en el proceso de selección, avísanos para facilitar tu participación en igualdad de oportunidades (Ley 20.422).

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