The IT Business Analyst leads the planning and execution of business analysis activities to ensure that business problems and opportunities are clearly understood, translated into high‑quality, testable requirements, and that implemented solutions deliver measurable value for the City of Garland.
Pay Range: $ 68,722.16 - 91,100.57 (Depending on qualifications and experience)
Essential Duties and Responsibilities
Liaise with a range of users in the organization to lead and document business needs, conduct requirements gathering and define scope and objectives.
Review and analyze existing business processes and application systems to develop strategies for improvement through new technology or alternative uses of existing technology.
Facilitate requirements review and approval sessions with sponsors, business process owners, subject matter experts, and IT teams to build shared understanding and obtain formal agreement before development or configuration begins.
Research and review information gathered from multiple sources, reconcile conflicts, develop business process understanding, and work with customers to uncover unmet business needs.
Coordinate and support User Acceptance Testing (UAT) of application systems after modifications or updates.
Coordinate in-depth tests, including end-user reviews, documenting results, and tracking the resolution for modified and new systems.
Maintain current knowledge of enterprise systems and technologies to effectively assess impacts and recommend solutions.
Provides guidance and mentorship to staff to support their professional development and effective job performance.
Other duties may be assigned.
Minimum Qualifications
Four-year college degree
4 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience
4 year college degree in Computer Technology, Management Information Systems, Management or related field of study
4-5 years experience in business analysis, application support, application development or systems implementation
Knowledge, Skills & Abilities
Proficient knowledge of User Acceptance Testing (UAT) methodologies and documentation
Basic knowledge of networking, PCs, servers and database systems
Proficient in requirements gathering techniques, creation of technical specifications, process mapping, system testing and deployment
Knowledge with core business systems including CRM, ERP, work management, document management, collaboration, business intelligence and process automation
Understanding of application software systems from an end-user perspective
Comprehensive writing and presentation skills
Licenses and Certifications
Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.
Garland is where things are made. Products, careers and opportunities are made here. Friendships that last a lifetime are made here, and generations of families have made this part of Texas their home.
As early as the mid-1800s, settlers began arriving in what is now Garland. The pioneers found the black soil ideal for cotton and the communities of Duck Creek and Embree thrived on that crop. In 1886, two railroad lines built depots in the area. Eventually those two communities combined and became Garland, officially incorporated in 1891.
Garland enjoys a rich history that has shaped it into the thriving metropolitan-area city that offers its residents and businesses a high quality of life, excellent educational and workforce development opportunities, and is enhanced by community leadership and partners. Garland is proud of its affordable and business-friendly climate.
