for IT Business Analyst in Chennai, TN

• The IT Business Analyst translates business goals into technology solutions by eliciting requirements, analyzing processes, and partnering with stakeholders across business and IT.

• This role owns the lifecycle of requirements from discovery through delivery and adoption, ensuring solutions are feasible, valuable, usable, and compliant with enterprise standards.
  

Key Responsibilities

• Stakeholder Engagement & Communication Build strong relationships with business leaders, product owners, end users, architects, and engineers. Facilitate workshops, interviews, and demos; communicate complex technical topics in clear business terms and vice versa.

• Discovery & Problem Definition Understand business objectives, KPIs, and pain points. Perform current-state assessments, root-cause analysis, and define clear problem statements aligned to strategy and value.

• Requirements Elicitation & Management Lead elicitation using interviews, workshops, observation, document analysis, and prototyping. Produce high-quality artifacts: business requirements, user stories with acceptance criteria, non-functional requirements, data requirements, use cases, and process models. Maintain a traceable, prioritized backlog.

• Process Analysis & Optimization Map and analyze as-is/to-be processes (e.g., BPMN or flowcharts). Identify waste, bottlenecks, controls, and automation opportunities; propose improvements that balance value, risk, and feasibility.

• Solution Assessment & Design Collaboration Partner with product managers, architects, UX, and engineers to evaluate options (buy/build/configure), assess trade-offs, and shape solution designs that meet requirements, standards, and constraints.

• Data & Reporting Define data needs, mappings, and quality rules; support data migration and integration requirements; specify reporting/analytics/KPI definitions and validation logic.

• Agile Delivery Support Translate requirements into well-formed epics, features, and user stories; refine backlog; support sprint planning; clarify scope during development; ensure acceptance criteria are testable and complete.

• Testing & Quality Assurance Collaborate on test strategy; define test conditions; review test cases; support UAT planning and execution; manage defect triage; confirm readiness for release.

• Change Management & Adoption Contribute to change impact assessments, training content, and communication plans. Gather feedback, measure adoption and business outcomes, and recommend enhancements.

• Governance, Risk & Compliance Ensure alignment with enterprise architecture, security, privacy, and regulatory obligations. Manage requirement baselines, change control, and traceability from requirements to release.

• Vendor & SaaS Coordination Where applicable, manage interactions with vendors: evaluate capabilities, review SOWs, align configurations to business needs, and validate delivered functionality.

• Value Realization & Continuous Improvement Define benefits metrics, track post-implementation outcomes, and drive iterative improvements based on data and user feedback.

Core Skill Set

• Business Analysis Foundations Strong command of elicitation techniques, requirements engineering, process modeling, and acceptance criteria definition. Comfortable moving between high-level business concepts and detailed specifications.

• Communication & Facilitation Excellent written and verbal communication; skilled workshop facilitator; strong negotiation and conflict-resolution abilities; can build consensus among diverse stakeholders.

• Analytical & Critical Thinking Data-driven, comfortable with ambiguity, skilled at breaking complex problems into manageable components and making evidence-based recommendations.

• Technical Acumen Understanding of software delivery lifecycle (Agile/Scrum/Kanban and/or hybrid), APIs/integrations, data models, ETL, cloud/SaaS platforms, and non-functional requirements (security, performance, scalability, reliability).

• Process & Product Mindset Experience with BPM, Lean/Six Sigma concepts, and a user-centered/product mindset that balances desirability, feasibility, and viability.

• Tooling Proficiency Hands-on with tools like JIRA/Azure DevOps for backlog management, Confluence/SharePoint for documentation, BPMN tools (Visio, Lucidchart, Signavio), data tools (SQL basics, Excel/Power Query), wireframing (Figma/Balsamiq), and reporting (Power BI/Tableau).

• Testing & QA Awareness Ability to define testable requirements, collaborate on test plans, understand test automation basics, and support UAT.

• Change & Stakeholder Management Familiarity with change impact analysis, training design input, and communication planning. Experience with organizational readiness and adoption measurement.

Experience & Qualifications

• Education Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).

• Experience 7–12 years as a Business Analyst or Product/Process Analyst in IT; experience working with cross-functional agile teams and delivering end-to-end projects or products.

• Certifications (nice to have) CBAP/CCBA (IIBA), PMI-PBA, Scrum certifications (CSPO/PSPO/PSM), ITIL Foundation.

Performance Metrics

• Requirements Quality Traceability, defect leakage due to requirement gaps, stakeholder satisfaction.

• Delivery Outcomes On-time delivery of well-defined stories, sprint predictability, acceptance rate on first pass.

• Process Improvements Reduction in cycle time, error rates, or rework;

• Collaboration & Compliance Audit-ready documentation, adherence to standards, positive feedback from stakeholders and partners.

Typical Deliverables

• Discovery Problem statements, stakeholder maps, current-state assessments, value hypotheses.

• Analysis/Design Process maps, data models/mappings, epics/features/stories, non-functional requirements, solution options/decision logs.

• Delivery Acceptance criteria, release notes inputs, UAT plans and outcomes, training inputs, SOP updates.

• Post-Release Benefits tracking dashboards, enhancement backlog, retrospectives/action plans.