SMC

IT Business Analyst

SMC  •  Noblesville, IN (Onsite)  •  9 days ago
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Job Description

PURPOSE
The IT Business Analyst position provides direct analytical support to the IT department by analyzing data as it flows into or out of an enterprise application. They will assist with the vetting of reported problems and identify improvement opportunities.
ESSENTIAL DUTIES
Facilitate root cause analysis of business/process problems and developing corrective action plans
Collaborate with our partners in the creation of business support and user documentation
Assist with the development of training plans/materials for our enterprise systems
Responsible for developing and maintaining technical documentation
Assist with the development of metrics and reporting around IT functions (service and support, up time, customer feedback scoring)
Assist with the development and versioning of IT focused policy, procedures and work instructions
Assist with the management of various IT administrative responsibilities such as: asset management, software licensing, circuit management, and life cycle management.
All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspace
General office, computer room, warehouse, and factory areas
Off-hours work and travel as required
Sitting for long periods
Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS
Associate degree in Computer Science / Information Technology or relevant work experience
1+ years of experience in supporting business processes through analytics
Basic understanding of ITSM Principles or ITIL4 Foundations certification
SaaS concepts and technologies (IDM, MFA, M365, ITSM)
Excellent interpersonal communication skills
For internal use only: IT001
SMC

About SMC

SMC Corporation is a global leader in automation technology and a trusted partner for innovation across industries. With proven engineering excellence and customer-focused solutions, we design and manufacture advanced pneumatic, control, and process components that power the systems that move, build, heal, and connect the world.

SMC automation often works behind the scenes but always at the core—enabling smarter, safer, and more efficient operations. From high-speed manufacturing lines to life-saving medical devices, our technologies drive innovation and reliability across diverse global industries.

Headquartered in Noblesville, Indiana, SMC Corporation of America is the North American subsidiary of SMC Corporation—a global organization with over 20,000 employees, five technical centers, 30+ manufacturing facilities, 500+ sales offices, and technical support in more than 80 countries. Our scale ensures local service with global consistency, enabling us to support customers wherever they operate.

This global network is strengthened by technical centers that fuel innovation and enable close collaboration with customers to deliver tailored automation solutions—supported by a comprehensive portfolio that includes actuators, valves, air preparation equipment, vacuum systems, electric motion, fluid control, and industrial instrumentation. With a focus on continuous improvement, SMC brings new products to market that boost efficiency, reduce energy use, and enhance machine performance.

Our commitment extends beyond components—we provide application expertise, digital engineering tools, and supply chain reliability to help customers stay competitive in fast-changing markets. From automotive to life sciences, food & packaging to electronics, our solutions help solve complex automation challenges and deliver measurable results.

Looking to advance your operations - or your career?

Be a part of innovation.

🌐 Learn more at www.smcusa.com

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Noblesville, IN
Year Founded
1959
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