Job Description

World Travel Holdings is seeking an experienced IT Business Analyst to join our Business-to-Business (B2B) Division supporting Dream Vacations and CruiseOne. This role operates within a hybrid delivery environment, partnering closely with Product Managers and Product Owners to deliver digital applications and products that support our cruise, land, resort, and broader leisure portfolio. The Business Analyst plays a critical role in translating business needs into clear, actionable requirements through structured analysis, strong documentation, and cross‑functional collaboration. Operating across Agile/Scrum and Waterfall methodologies, this role ensures solutions are scalable, technically sound, and aligned with the overall product vision defined by the Product Manager.

About the Company

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Responsibilities

Project Delivery & Requirements Definition

• Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation.

• Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows.

• Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities.

• Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements.

• Partner with the Training team to identify and support training needs for system releases, including “train‑the‑trainer” requirements and supporting materials.

Process Analysis & Optimization

• Analyze end‑to‑end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds.

• Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer‑facing and internal operations.

• Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms.

Product & Delivery Support

• Develop and maintain high‑quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries.

• Ensure requirements address scalability, security, quality, performance, and usability considerations.

• Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements.

• Build and maintain strong knowledge of the technical ecosystem, including front‑end experiences, back‑end services, core APIs, and data flows.

Thought Leadership & Best Practices

• Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement.

• Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement.

• Apply advanced analysis techniques such as process mapping, data flow diagrams, and root‑cause analysis to support complex problem‑solving.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or related field.

• 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred.

• Strong analytical and problem‑solving skills with the ability to manage multiple priorities simultaneously.

• Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject‑matter experts.

• Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent.

• Familiarity with SQL, APIs, and system integrations is preferred.

Compensation and Benefits

Estimated Pay Range: $85,000 - $100,000

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.