Job Description

Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases of which around 3.9 million patients worldwide regularly undergo dialysis treatment. We care for more than 344,000 dialysis patients and provide our products in around 150 countries. With a strong focus on innovation, quality, and customer satisfaction, we have consistently achieved remarkable growth and established ourselves as a trusted brand in the dialysis market.

Our values guide how we work:

• We Care for our patients, each other, and our communities

• We Connect across teams and borders to deliver excellence together

• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

PURPOSE AND SCOPE:

The position is responsible for leading business analysis and business process optimization for new and evolving requirements. In partnership with Real Estate and Corporate Security business owners, the role defines and manages the digital strategy and roadmap for relevant platforms, ensuring effective planning, prioritization, delivery, and continuous improvement. The position stays current on product developments, evaluates and implements approved new functionality, and ensures all system changes are delivered according to approved requirements. It also oversees documentation, signoff, testing, and quality assurance activities in collaboration with ITS functions.

Lead business analysis for new requirements / business process optimization. This may include ideas and concepts which are still in the evaluation and/or approval process.

• In partnership with the Real Estate and Corporate Security Business Owners define digital strategy and roadmap for platforms and functionality in scope, ensuring effective planning, prioritization, delivery, & continuous improvement within it
• Remain up to date on Real Estate and Corporate Security product developments and evaluate those which may be most beneficial to FME. The scope extends beyond the functionality that is delivered in periodic releases by vendors. Implement new functionality when appropriate and upon approval.
• Ensure all system changes, including configuration, are completed according to approved requirements, and all documentation and signoff requirements are fulfilled.
• Fulfill all testing and quality assurance requirements for all systems changes, in collaboration with relevant ITS functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Business Partnership

• As Technology Business Partner, empower the Real Estate and Corporate Security organization to fulfill Fresenius Medical Care’s priorities
• Advocate for the needs of the Real Estate and Corporate Security organizations in the fulfillment of their technology strategies and specific initiatives.
• Facilitate the completion of all FME requirements to move initiatives forward, e.g. Enterprise Architecture, Data Privacy, Information Security, Workers Council, etc.
• Partner with Real Estate and Corporate Security leadership in developing and gaining approval for business cases for technology initiatives that are worthy of pursuit.
• Develop a comprehensive technology roadmap, in conjunction with business counterparts in line with business and ITS strategy
• Deliver associated technology programs, projects, and initiatives, on-time, on-budget, with the agreed upon scope and high-quality, production ready.

Customer Satisfaction / Continuous Improvement

• Monitor Real Estate and Corporate Security customer satisfaction, both formally and informally, with the products, services, and solutions we provide. Strive for continuous improvement over time.
• Continual evaluation of the products, services, and solutions we provide to ensure they are optimal for fulfillment of our Real Estate and Corporate Security customers’ needs and pursue improvements where applicable. Evaluation should consider licensing and support costs, ease of use, simplicity of architecture, fulfillment of security/audit requirements, etc.
• Closely monitor and manage the performance of our external support vendors for Real Estate and Corporate Security. Development of Service Level Agreements and Performance Metrics for the products, services, and solutions they provide to us and manage cases where agreed to performance has not been met.

Team / Vendor Management

• Drive delivery and maintenance of Real Estate and Corporate Security products, services, and solutions, in conjunction with supporting ITS functions and vendors
• Drive alignment with delivery approach, cognizant of the Enterprise Solutions and Application Solutions (AMS/AD) delivery models
• Establish tracking, expectation setting, and feedback mechanisms, ensuring accountability across planning, execution, & reporting cycles.

Financial Management

• Continually monitor the costs incurred by our organization and identify opportunities to save costs without sacrificing customer satisfaction with our products, services, and solutions.
• Ensure that evaluations of additions or enhancements to our products, services, and solutions include cost as a key criterion.

Audit / Compliance & Governance

• Support for the fulfillment of all audit and compliance requirements, including Software Development Life Cycle, SOX, Global Data Privacy, Information Security, Internal Controls, Workers Council, ITS Portfolio Management, etc.
• Support all Legal, Compliance and ITS Enterprise Services governance processes including Intake Process, Change Request Process, Initiative Review & Approval Process, Release Management Process, etc.

EDUCATION AND REQUIRED CREDENTIALS

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS

• 10+ years of experience in Global Real Estate and Corporate Security Technology experience preferred
• IT Business Partnering Experience production environment across 50+ countries and 100,000+ employee population base,
• Experience knowledge of implementing and supporting business systems in regulated environments
• Track record for being able to bridge the gap between business needs and technology solutions by leveraging system expertise and applying creativity and perseverance.
• Exceptional customer service orientation. Continually demonstrates a passion for the well-being of our employees and customers.
• Knowledge of our employees’ and managers’ Real Estate and Corporate Security requirements, challenges, and opportunities.
• Approaches all new challenges and requirements from a process and operational efficiency mindset.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires approximately 5% to 10% travel.