Job Description

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Candescent is currently searching for a motivated and detail-oriented Billing System Administrator to support the ongoing administration, analysis, and optimization of our Zuora Billing Platform. This role is located in Serbia. This candidate will be responsible for partnering with business stakeholders to document and understand requirements, supporting configuration and reporting needs, assisting with user support, and helping ensure data quality and platform usability across Accounting, Sales Operations, and related Teams.

The ideal candidate is a self-starting, disciplined, and organized professional with a proven background in Cloud Billing Platform Administration and Optimization. This is a mid-Level Administrator role with a primary focus on Zuora Billing. The candidate should be eager to learn, comfortable working in a fast-paced start-up style / private equity environment, and capable of balancing multiple priorities while collaborating with both technical and non-technical teams.

Key Responsibilities and Deliverables

• Provide complete monthly Bill Run Support including Usage File uploads, CPI Rate uploads, and Bill Runs including Stand Alone Invoices.
• Be available onsite from 8am to 5 pm Monday-Friday local Serbia time. With off hours work a probability.
• Perform Administration Tasks in Zuora. Including but not limited to moving data between cloud instances, uploading data, updating data, maintain configurations, building and supporting workflows, and customization.
• Support the analysis and documentation of business requirements by partnering with stakeholders to understand processes, challenges, and ongoing needs relative to Zuora Billing.
• This is a hand’s-on position, not oversight.
• Assist in translating business requirements into Zuora solutions by supporting configuration efforts, reporting, and system enhancements.
• Contribute to the creation and maintenance of Zuora reports to support operational visibility and data-driven decision making.
• Support data quality, consistency, and usability within Zuora by assisting with validation, troubleshooting, and ongoing platform hygiene.
• Participate in testing activities, including functional testing and user acceptance testing, to ensure Zuora enhancements meet business requirements.
• Provide day-to-day Zuora user support, serving as an initial point of contact for questions and issues, and escalating more complex items as needed. Tracking of all requests from Business Partners is required.
• Purse Zuora Certifications and expand skillset into Revenue
• Maintain clear documentation related to requirements, processes, and Zuora changes to support knowledge sharing and continuity.
• Collaborate effectively with cross-functional teams in a fast-paced, evolving, private equity-backed environment.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred but not required.
• Proven experience as a Zuora(or similar billing system) hands-on Administrator. Minimum five years of experience.
• Strong knowledge of Zuora(or similar billing system) configuration, customization, and administration.
• Experience deploying and supporting Integrations.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills including English. Strong interpersonal skills.
• Ability to work independently and as part of a team.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.