Job Description

Department: Information Technology

Reports To: Associate IT Manager

Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

About Pinnacle Intelligence:

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers, accelerate sales growth, and elevate the auto retail value chain.

Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Position Summary:

The IT Associate will provide day-to-day technical support to Pinnacle employees, troubleshooting hardware and software issues and keeping company IT assets in good working condition. This role handles user provisioning, device deployment, asset tracking, and preventive maintenance, while ensuring all work follows company IT policies. The IT Associate reports directly to the IT Associate Manager.

Key Responsibilities:

Technical Support & Troubleshooting

• Diagnose and resolve hardware issues on desktops, laptops, monitors, printers, headsets, and other peripherals.
• Troubleshoot software issues, including operating systems, Microsoft 365 applications, browsers, and business applications.
• Resolve basic network and connectivity issues (Wi-Fi, LAN, VPN) and escalate complex cases to the appropriate team.

Asset Maintenance & Management

• Maintain an accurate inventory of IT assets, including assignment, location, condition, and status.
• Perform scheduled preventive maintenance, cleaning, and health checks on company devices.
• Prepare, image, deploy, retrieve, and reissue devices for new hires, transfers, and separations.
• Track warranties and repairs and coordinate with vendors for replacements and service requests.

User Provisioning & Support

• Set up user accounts, access, and devices during onboarding, and process offboarding requests.
• Install, configure, and update software according to approved company standards.
• Guide end users on the proper use of company devices, applications, and IT services.

Security & Compliance

• Ensure devices are patched, updated, and protected with approved security tools.
• Follow and promote company IT policies on device usage, data handling, and access management.

Documentation & Reporting

• Log, update, and close tickets with clear notes on the issue, steps taken, and resolution.
• Maintain troubleshooting guides, knowledge base articles, and support procedures.
• Prepare regular reports on ticket volume, recurring issues, and asset status.

Collaboration & Projects

• Escalate unresolved or high-impact issues to the IT Associate Manager with complete details.
• Support IT projects such as device refreshes, software rollouts, and system upgrades.

Skills & Qualifications:

Required:

• Experience in IT support, desktop support, or helpdesk work
• Strong hardware troubleshooting skills for desktops, laptops, printers, and peripherals
• Strong software troubleshooting skills for Windows/macOS, Microsoft 365, and common business applications
• Working knowledge of basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Experience with device setup, imaging, and software installation
• Familiarity with IT asset management, inventory tracking, and preventive maintenance
• Experience using a ticketing or helpdesk system
• Clear written and verbal communication skills, with a patient, customer-focused approach
• Strong organization and documentation habits, with the ability to handle multiple requests

Preferred:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field
• Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Fundamentals
• Exposure to Microsoft Entra ID (Azure AD), Intune, or other endpoint management tools

Why Join Pinnacle Intelligence?

Pinnacle Intelligence offers a unique opportunity to be part of a growing and innovative company that is redefining intelligent business solutions for the automotive retail industry. We provide a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on our clients' success.

If you are a skilled and dependable IT professional eager to contribute to a dynamic team, we encourage you to apply!