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  Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
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  Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
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  Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
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  Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
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  Ensure that software and applications are up to date with the latest patches and security updates.
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  Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
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  Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
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  Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
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  Implement security protocols, enforce company security policies, and respond to security incidents.
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  Offer training and guidance to users on software applications and best practices to enhance their technical skills.
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  Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
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  Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements.
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  Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
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  Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
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  Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.

Requirements

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  A bachelor's degree or HND in Computer Science, Information Technology, or a related field is preferred.
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  Minimum of 3 years of professional work experience in IT support roles
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  Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
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  Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users.
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  Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
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  Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records.
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  Team Player
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  Knowledge of IT Policies and Procedures
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  Hardware and Software Knowledge
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  Problem Analysis
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  Remote Support
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  Maintaining a high level of professionalism and integrity

Benefits

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  You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
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  You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
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  You would work alongside passionate, talented colleagues who share your commitment to excellence.
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  You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
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  You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities