Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of the incumbent is to assist in overseeing and ensuring the timely and efficient delivery of IT services to meet the organization's operational needs and enhance overall customer satisfaction..
IT Assoc. Manager
Education: Bachelor’s degree in computer application, BE / B. Tech, Any Graduate. Experience: 4+ Years experience in IT Management with at least 1-2 years’ experience as a team leader or in an IT department managerial role. Preferred Skills: • Comprehensive Understanding of Network architecture and Client/ server • Extensive experience in the delivery of IT incident and problem management • Experience with Mac, Linux and Windows platforms • Cloud and VDI Infra Roles & responsibilities: Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department. • Running regular checks on network and data security • Identifying and acting on opportunities to improve and update software and systems. • Developing and implementing IT policy and best practice guides for the organisation • Designing training programs and workshops for staff • Conducting regular system audits • Running and sharing regular operation system reports with senior staff • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages • Providing direction for IT team members • Identifying opportunities for team training and skills advancements • Ensure ICSAT, ESAT scores are maintained • Handling Client and Vendor Management
Iloilo, Enterprise OnePhilippines
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes.
• 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders.
• 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation.
• 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI.
At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
