Job Description

Build Your Career with Orthopedic Institute of Pennsylvania!

Are you passionate about technology, problem-solving, and helping others? Do you enjoy working with computers, supporting end users, and finding solutions that keep an organization running smoothly?

The Orthopedic Institute of Pennsylvania (OIP) offers an opportunity to build a rewarding career while making a meaningful impact behind the scenes of patient care.

As an IT Assistant, you'll play an important role in supporting the technology and daily operations that allow our physicians, clinical teams, and administrative staff to provide exceptional patient care. Working alongside our IT team, you'll help troubleshoot technical issues, maintain computer systems and equipment, support network operations, and assist with technology and facilities-related projects.

Since 1971, OIP has been Central Pennsylvania's trusted leader in orthopedic care. Our mission is to create an amazingly positive and memorable experience for every patient, family member, and team member. We achieve this through teamwork, compassion, continuous improvement, and a commitment to excellence.

Whether you're an experienced IT professional or looking to continue developing your technical career, you'll have the opportunity to expand your knowledge, strengthen your problem-solving skills, and contribute to a collaborative team that values innovation, reliability, and exceptional service.

Requirements

What You'll Do

As a member of our IT team, you will:

• Provide technical support to employees experiencing issues with computers, phones, and other technology equipment.
• Troubleshoot hardware, software, and peripheral issues to minimize interruptions to daily operations.
• Perform network backups for user files and Medent electronic medical record files.
• Upload transcription files to external vendors.
• Perform weekly system maintenance to help prevent downtime and maintain reliable technology operations.
• Serve as a central point of communication between end users and area hospitals regarding technology-related needs.
• Work collaboratively with the IT team to maintain and support technology systems throughout the organization.
• Partner with the maintenance technician and assist with larger operational and facilities-related projects.
• Support special projects and additional responsibilities as assigned.

What You'll Learn

Working at OIP provides hands-on experience supporting technology in a healthcare environment while building valuable IT skills, including:

• Technical troubleshooting and end-user support
• Computer hardware, software, and peripheral maintenance
• Network operations and file backups
• Electronic Medical Record (EMR) systems
• Healthcare technology and information systems
• System maintenance and downtime prevention
• Technology support in a multi-location healthcare environment
• Professional communication and collaboration across departments

Qualifications

• Two to three years of experience in information technology or information systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating with a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and proof of automobile insurance.

Preferred (Not Required)

We encourage you to apply even if you don't meet every preferred qualification.

• Bachelor's degree in Information Systems, Business, or a related field.
• Associate degree in a technical field.
• Previous IT experience in a healthcare environment.
• Experience supporting electronic medical record (EMR) systems.
• Familiarity with computer networks, data backups, and system maintenance.
• Experience providing technical support in a multi-department or multi-location organization.

Why Join OIP?

• Opportunity to work with a collaborative and supportive IT team.
• Hands-on experience with healthcare technology and information systems.
• Professional development and opportunities to expand your technical skills.
• Variety of responsibilities and opportunities to work on special projects.
• Work directly with clinical and administrative teams across the organization.
• Be part of an organization that values teamwork, innovation, and continuous improvement.
• Opportunity to make a meaningful impact on the technology that supports patient care.

Benefits

• Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) Retirement Plan & Profit Sharing
• Employee Assistance Program
• Cell Phone Discounts (AT&T & Verizon)
• Employee Appreciation Events & Jeans Day Fridays
• Career Growth Opportunities Within OIP

Ideal Candidates Include

• IT Support Specialists
• Help Desk Technicians
• Computer Support Technicians
• Information Technology Professionals
• Information Systems Graduates
• Computer Science or Information Systems Majors
• Technical Support Specialists
• Individuals with healthcare IT experience
• Technology professionals looking to grow their careers in a healthcare environment

If you're technically minded, dependable, enjoy helping others, and take pride in solving problems, we'd love to hear from you!

Apply today and begin building your future with Orthopedic Institute of Pennsylvania.

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.