BIG - Bjarke Ingels Group

IT Assistant

BIG - Bjarke Ingels Group  •  London, GB (Onsite)  •  3 hours ago
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Job Description

IT Assistant

BIG’s London Studio is currently looking for a proactive and ambitious IT Assistant to join our Operations team.

The ideal candidate must have some experience within IT support, desktop, and network troubleshooting and setup. You must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues.

You will be reporting directly to the IT Coordinator in the London office, though the role also involves working closely with the IT teams based in our Copenhagen, Barcelona and New York offices. You must be committed to working in a self-motivated and collaborative manner, with a desire to continually learn and develop within a fast-paced environment.

Primary areas of responsibility:

  • Provide direct IT support to all BIG London staff in a professional and approachable manner
  • Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, Entra ID, SharePoint, Adobe Creative Cloud, and a range of standard software applications within the architecture industry.
  • Set up of new desktops, laptops and peripherals for staff
  • Troubleshoot network and server issues, provide regular maintenance as required
  • Create and deploy new software installations
  • Set up, maintain, and troubleshoot video conference software and hardware
  • Document all relevant software, hardware, and operational procedures
  • Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system
  • Take end-to-end ownership of issues proactively and escalate where necessary
  • Communicate relevant updates to, and set clear service expectations with the IT Coordinator
  • Participate in a monthly on-call rotation to provide support coverage during weekends when required
  • Monthly on-call rotation to cover support may be required to help the business during low support levels

Required skills and experience:

  • 1–3 years’ relevant experience working in a professional office environment
  • Excellent documentation skill is a must
  • Strong organisation, prioritisation, and multi-tasking skills with good attention to detail
  • Proactive way of working, with ability to complete tasks with a sense of urgency
  • Feels that no task is too little or too great; a positive, can-do attitude to problem-solving
  • A natural people-person who enjoys a busy and creative environment
  • Clear and concise English written and verbal communication skills

This job description reflects the core activities of the role, although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post-holder to recognise this and adopt a flexible approach to work.

Application:

Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Salary will be subject to experience and qualifications.

Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible.

Diversity has been part of our DNA since BIG’s foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

BIG - Bjarke Ingels Group

About BIG - Bjarke Ingels Group

BIG is a Copenhagen, New York, London, Barcelona, Shanghai, Los Angeles, Zurich, and Bhutan-based global architecture firm operating within the fields of architecture, urbanism, interior design, landscape design, product design, and research & development. The office is currently involved in a large number of projects throughout Europe, North America, Asia, the Middle East, and Oceania.

BIG’s architecture emerges out of a careful analysis of how contemporary life constantly evolves and changes, not least due to the influence from multicultural exchange, global economic flows, and communication technologies that all together require new ways of architectural and urban organization. We believe that in order to deal with today’s challenges, architecture can profitably move into a field that has been largely unexplored.

A pragmatic utopian architecture that steers clear of the petrifying pragmatism of boring boxes and the naïve utopian ideas of digital formalism. Like a form of programmatic alchemy, we create architecture by mixing conventional ingredients such as living, leisure, working, parking, and shopping. By hitting the fertile overlap between pragmatic and utopia, we as architects once again find the freedom to change the surface of our planet to better fit contemporary life forms.

BIG is committed to supporting its new parents and their families, and is a proud member of Pledge Parental Leave. While on leave, BIGsters will continue to receive all employee benefits previously provided including health insurance and will remain eligible for salary increases and bonuses, as well as 52 weeks of job security. We offer 18 weeks of total paid leave in addition to accrued vacation to extend the paid leave for primary caregivers, and 4 weeks paid leave for secondary caregivers.

Industry
Architecture & Engineering
Company Size
1,001-5,000 employees
Headquarters
Brooklyn, New York
Year Founded
2006
Website
big.dk
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