Job Description

Mandarin Oriental Jumeira, Dubai is looking for an IT Assistant to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

As IT Assistant you will provide hardware and software maintenance for IT and AV Systems. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

As an IT Assistant you will be responsible for the following duties:

• Providing Hotel Guests and Colleagues with first line technical support
• Assisting in assembly and configuration of network components and associated services
• Assisting in installation and testing of necessary software and hardware.
• Assisting in installation, upgrading and configuration of network printing, directory structures, rights, security, software and files services.
• Assisting in upgrades of network hardware and software components as required.
• Checking daily backups, all system interfaces, server hardware and logs.
• Installing, configuring and maintaining computer hardware and software
• Documenting, archiving all correspondence and troubleshooting, following up with suppliers visits and maintenance.
• Installing, monitoring, and maintaining telecommunication equipment including cabling and providing technical guidance as needed
• Supporting telephony infrastructure IP PBX, IP-DECT, Company mobile phones
• Maintaining asset register for all IT assets
• Assisting with identifying, troubleshooting, and resolving hardware faults and software issues
• Assisting with the implementation of new technologies, equipment, and network services

As IT Assistant, we expect from you:

• Junior School qualification or equivalent
• Specific Degree or Diploma in relevant areas is plus
• Minimum 2 years of experience working in a 5-star hotel environment.
• Technical related experience
• Pre-opening hotel experience is a plus
• Excellent communication skills
• Excellent organizational skills
• Problem solving
• Excellent level of English, 2nd language an advantage
• Ability to work with multicultural team
• Proven experience as IT assistant or similar role
• Sound understanding of computer systems (hardware/software), networks etc.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?