Job Description

IT Support Assistant – Job Description

Location: Central London (Farringdon/Chancery Lane)

Salary: £27,000

Job type: Permanent, Full-time

Work model: Hybrid (3 days in-office, 2 days WFH)

ABOUT US:

At Instant On IT we’re not just about IT support – we’re about real client success. We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team, where every day brings fresh challenges and the chance to develop your skills and career. If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, and a desire to add value to our clients, you could be exactly who we’re looking for. You’ll be joining a lively, supportive team where your ideas matter and your growth never stops.

ABOUT THE ROLE:

This is an exciting entry level opportunity in our Cloud Support Team, perfect for someone looking to kickstart their IT career. In this role, you will provide remote technical support as part of our talented team, both working from home and in the office. You will be focusing on starters and leavers, and PC builds and will have exposure to cutting edge technologies in a dynamic environment.

ABOUT YOU:

You are a self-starter with a real passion for technology. You’re tenacious and don’t like to give up until you’ve found a solution. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

ESSENTIAL SKILLS / EXPERIENCE:

• A Computer Science degree/or related
• 6-12 months’ industry experience (work placement or post-graduation) preferable, but not essential.
• Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, Microsoft Office, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software, Citrix.
• Great interpersonal skills and an excellent telephone manner.
• A methodical approach to problem solving.
• An ability to engage professionally and deliver an exceptional client experience at all times.
• An ability to work under pressure and respond to tight deadlines whilst prioritising workload.
• Personal accountability for on-time deliverables and delighting clients.
• Demonstration of tenacity and character – for example via the Duke of Edinburgh Award.
• A client centric attitude and a continual focus on end user experience.

BENEFITS

• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
• Regular career progression reviews
• 21 days holiday, public holidays, and birthday day off
• Private healthcare after probation with discounted gym memberships
• Great pension scheme from day one
• Cycle to work scheme
• Recruitment referral scheme
• Eyecare vouchers
• Central location, next to a famous food market
• A friendly, inclusive, sustainable work environment
• Regular social events (sailing, minigolf, darts, pool, and more!)