Job Description

MAJOR RESPONSIBILITIES

• Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system

• Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations

• System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications

• Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices

• Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes

• User Training: Offer guidance and training to staff for effective use of IT systems

• Inventory Management: Track IT assets and maintain accurate documentation

• Security: Implement and monitor security measures to protect sensitive customer and company data

• Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly

REQUIREMENTS & CAPABILITIES

• 1–3 years of relevant working experience in IT support or a similar role
• A degree or certification in IT or a related field is preferred
• Basic knowledge of computer hardware, software, and networking
• Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory services
• Strong problem-solving and troubleshooting abilities
• Good communication skills to explain technical concepts to non-technical staff
• Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary
• Familiarity with retail-specific systems like POS software is a plus