Job Description

We are working to support the AFMC mission by leveraging every opportunity to strategically identify, analyze, recommend, and improve Cyberspace and C&I organization, processes, procedures, training, resources, and systems supporting program offices and functional areas under the AFMC COS purview.

• Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition.
• Maintains records for IT equipment and accurately track in the internal database.
• Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines.
• Assist new users in obtaining IT equipment.
• Issue receipts to users that are assigned IT equipment to establish responsibility
• Label all IT equipment according to established AF guidelines
• Move IT hardware for existing users changing locations and ensure connection at new location
• Recover unused IT equipment from vacant desks and transport to proper storage areas
• Transport IT hardware between storage locations as required
• Replace printer consumables such as toner, fusers, and transfer units
• Enter and resolve help request tickets using internal management system
• Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

Requirements

• Minimum 2 years of experience supporting PC computing systems

• High school diploma
• US citizenship is mandatory
• Must possess and be able to maintain DoD Secret level clearance
• Basic computer hardware and software troubleshooting skills
• Knowledge regarding printer/multifunction device operation and how to troubleshoot
• Accurate database entry skills
• Strong knowledge of Microsoft Office, specifically Outlook
• Must be able to lift a minimum of 50 pounds unassisted routinely
• Attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent listening skills
• Self-starter with the ability to work independently and in combination with a team

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.