Job Description

IT Asset Management Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process

What you will do
Reporting to the Assistant Director, Supplier and Service Management, the IT Asset Management Specialist will coordinate and optimize all stages of the IT Asset Lifecycle, including the purchase, assignment, maintenance, recovery and disposal of IT Assets. You will coordinate the queue management and run daily team stand-ups. You will support operational activities while also contributing to process improvement, data governance, and asset optimization initiatives across Software Asset Management (SAM) and Hardware Asset Management (HAM). You will ensure the IT Asset Management Lead and the Assistant Director, Supplier and Service Management, are kept abreast of challenging operational issues.

Your main responsibilities will be:

• ensure IT asset management requests are delivered fully, accurately and effectively for Bank clients in accordance with established ITAM standards and service levels; monitor performance and recommend corrective actions where required
• serve as a subject matter specialist for IT asset management, ensuring effective governance across the full asset lifecycle
• perform regular asset reconciliations, validations, and audits to ensure inventory accuracy, ownership integrity, and CMDB data quality; investigate and analyze variances to identify trends and root causes

• Manage software license compliance activities by validating entitlements, reconciling usage data, and identifying non-compliant, unused, or under-utilized licenses; develop and implement recommendations to minimize risk and improve performance

• recommend, design and implement process improvements to enhance efficiency, data accuracy, and lifecycle governance

• lead ServiceNow user acceptance testing (UAT), including validation of enhancements and resolution of defect fixes

• Develop, maintain, and update ITAM procedures, standards, and documentation ensuring alignment with organizational policies to support consistent practices
• provide coaching, guidance and technical guidance to IT Asset Management Analysts, supporting capability development and knowledge sharing within the team

What you need to succeed
You are a strong team player with the ability to communicate effectively, build trusted relationships, and work collaboratively across technical and business teams. You demonstrate strong attention to detail, initiative, and problem-solving skills, and can manage multiple priorities in a structured and organized manner.

You possess experience capturing and analyzing clients’ need for software or hardware assets. You are comfortable coordinating the work of a team and you can offer intellectual leadership to other asset management professionals regarding licensing compliance and inventory management.

In addition, you have:

• Solid understanding of IT Asset Management (ITAM) lifecycle principles
• Good knowledge of the IT service delivery and support processes in the areas of IT asset and contract management.
• Excellent written communication skills to produce clear business documentation (procedures, requirements, reports) tailored to the audience
• Experience working in structured IT environments with defined processes and controls
• Strong analytical and organizational skills with a focus on data integrity and compliance

Assets

• Experience working with ServiceNow ITAM / SAM / HAM
• Experience with SAP and/or SharePoint Online
• ITIL Foundation certification
• Experience supporting audits, license compliance, or inventory reconciliation activities

Your education and experience

This position requires a college diploma or bachelor’s degree in commerce, computer science, information technology, or a related discipline, and a minimum of five (5) years of relevant experience in IT asset management or Software Asset Management (SAM)

OR

• an equivalent combination of education and experience may be considered

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Secret
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

• • Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)
  • The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.