World Travel Holdings

IT Asset & Endpoint Analyst (Fort Lauderdale, FL - US)

World Travel Holdings  •  Florida (Remote)  •  8 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

World Travel Holdings is seeking a detail-oriented IT Asset & Endpoint Analyst to join our team in Fort Lauderdale.

This is a critical role focused on the lifecycle management of our endpoint devices. You will be the primary point of contact for computer imaging, profile configuration, and hardware logistics, ensuring our employees have the tools they need from day one. Beyond setup, you will be responsible for maintaining endpoint health through patch management, vulnerability remediation, and software updates.

About World Travel Holdings

World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com

Responsibilities

  • Endpoint Management: Execute desktop computer imaging, user profile setup, and Active Directory account management.
  • Hardware Logistics: Partner with the facilities team to package, ship, and track computer systems for new hires and remote employees.
  • Maintenance & Security: Perform regular software updates, patch management, and vulnerability remediation to ensure compliance and security.
  • Support & Troubleshooting: Provide troubleshooting assistance for hardware and software issues, efficiently managing incidents via our ticketing system and escalating complex problems to senior team members.
  • Asset Lifecycle: Manage warranty claims and hardware repairs, ensuring accurate inventory tracking.

Qualifications

  • Proficiency with Microsoft Windows 11 Desktop administration.
  • Hands-on experience with endpoint management tools, specifically PDQ SmartDeploy and PDQ Connect.
  • Rudimentary hardware knowledge
  • Familiarity with Apple device management is a plus.
  • Strong understanding of TCP/IP, DHCP, DNS, and VPN connectivity.
  • Experience with multi-factor authentication (MFA) tools.
  • Ability to lift up to 50 lbs (required for shipping/receiving duties).
  • Exceptional organizational skills and attention to detail.

Compensation and Benefits

Estimated Pay Range: $24.00 to $25/hour

Benefits Overview:

  • Comprehensive medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • 401(k) with discretionary company match
  • Paid time off and holidays
  • Travel discounts and employee perks
  • Employee Assistance Program (EAP)
  • Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.

World Travel Holdings

About World Travel Holdings

World Travel Holdings specializes in selling dream vacations to millions of customers and is one of the nation’s largest distributors of cruises.

Our team is known for putting our customers first and delivering a remarkable experience with every interaction. Many of our employees refer to World Travel Holdings as a family and embrace our Core Values of Passion, Pride, Teamwork and Velocity. In fact, we have been named Achievers “50 Most Engaged Workplaces"​ since 2011.

More than 80% of our employees work from home and we are consistently recognized as an industry leader in remote employment. That is why FlexJobs named us in its Top 100 Companies for Remote Jobs for three consecutive years.

We are also privileged to have received prestigious awards and top honors from the largest cruise lines including Carnival, Royal Caribbean, Norwegian and Celebrity, just to name a few. Our status as a powerhouse in the travel industry has also been acknowledged by leading publications such as Travel Weekly’s Power List every year since 2007, and the Gold Travvy for Best Large Retail Agency by TravAllianceMedia. We have acquired these by the success we have had in owning and operating more than 17 brands like CruisesOnly, Cheap Cruises, LuxuryCruise.com, Vacation Outlet and Resort for a Day.

The company markets and sells vacations on behalf of its more than 18 partner brands which are comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations — Priceline, BJ’s, Delta Airlines, Marriott, Hilton Grand Vacation Club and more.

We also operate Dream Vacations/CruiseOne, a top-rated travel agency franchise, and a villas division comprised of Villas of Distinction, VillaRental.com and Jamaica Villas by Linda Smith.

Offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Wakefield, MA
Year Founded
2005
Social Media