Job Description

The primary responsibility for this position is the execution, monitoring and support of the V-Track solution application and related systems for the company and its specified clients. The individual is responsible to ensure that tasks relating to client and the company's data requirements performed are administered efficiently, accurately and within daily deadlines. The individual is responsible for coordination of information for ad hoc and periodic tasks set for and by the client.

Duties and responsibilities:

• Reconcile contract information to the asset information on the relevant applications provided to provide holistic asset intelligence and direction.
• Establish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for moth than 5 days, software changes etc.)
• Generate and prepare for review monthly reports listing
• Coordinate with the client to map and govern internal asset management processors and protocols
• Facilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons
• Authorise and assist the Qrent warranty swap out process
• Facilitate delivery of the Qrent rollout devices and collection of Qrent devices
• Participate actively in the end of rental term process
• Conduct all report and business activities through the applications provided
• Verify, correct, assesses, and maintain client data records on client portal
• Initiate and monitor daily manual batches
• Periodic and adhoc client data analysis and correction
• Responsible for logging and tracking of errors/enhancements to Application Support team
• Analysis, escalation and follow up of technical incidents
• Responsible for month end / quarter end runs - This includes working extended hours at month end
• Client portal system maintenance on a scheduled basis after normal office working hours
• Documentation and maintenance of system procedures
• Establish processes and systems to establish and enhance effective reporting processes
• Work in conjunction with the client to establish expectations, reporting protocols, guidelines and practices for asset management and tracking
• Maintain reporting practices as per agreed upon timelines
• Proactively manage the reporting process on applications
• Ensure data integrity by updating, maintaining, and verifying data on the system
• Undertake full responsibility for month end and quarterly runs
• Work with the client to facilitate asset audits based on pre – determined timelines
• Reconcile and maintain up to date software application information and contract information
• Arrange logistics for Qrent deliveries and collections
• Establish, maintain, document and enhance systems processes and procedures
• Schedule and communicate systems maintenance and updates on a regular basis
• Oversee technical incidents by logging incident, following up and providing feedback on the status of the query
• Monitoring and daily initiation of manual batches

Qualifications and experience:

• Matric
• ITIL accreditation and experience
• 3 years’ experience in a similar role
• Completing and maintaining relevant systems administration paperwork
• ITAM business processes mapping and management experience project lifecycle management experience
• 
  Understanding of SQL, relational databases and middleware an advantage