Job Description

IT Asset Associate
Based: Central London
Type: Full-time
Salary: £32k
Eligibility You must be eligible to work in the UK

Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is customer facing and focuses primarily on the management, deployment, tracking and preparation of a large number of devices for one of our customers based in central London. This is not an IT Support role in its truest sense, however is aligned to candidates looking to work directly with users in supporting asset deployments and collections, with some technical elements.

You will be responsible for:

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer
• Monitor and managed actively deployed and in stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operation of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices
• Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
• Update and maintain Asset Management system data
• Manage the wiping / locating of lost/stolen devices when required
• Asset lifecycle management – tracking assets from procurement to disposal
• Ticket Management via the customers ITSM system
• Inventory and auditing - Managing stock and storerooms on customer premises
• Collaboration with Customer onsite Service desk
• Consult with Academia Life Cycle team for stock call offs

Key Skills: 

• Fundamental understanding of endpoint hardware, operating systems, and software
• Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
• Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
• Strong attention to detail for managing inventory databases
• Able to work independently and as part of a team
• Good written, verbal, and inter-personal communication skills
• Good planning and time management skills
• Ability to meet deadlines and service targets outlined by our contract with the customer.
• Able to manage customer expectations and report back requested information in a timely fashion
• Enjoy the IT/Tech industry and show a keen interest in on-going personal development.
• Have been in an IT working environment for at least 12 months

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

• Gym membership contribution   
• Health Cash Plan  
• Increased annual leave with length of service   
• Free annual leave on your birthday   
• Length of service bonus  
• Hybrid working 
• Free Will Writing service  
• And more!