Job Description

At ING, we're building the future of digital banking through innovative technology, modern engineering practices and customer-centric solutions. We're looking for an experienced IT Area Lead - Payments to join our Technology Enterprise & Operations leadership team and play a critical role in shaping one of the bank's most strategically important technology domains.

Reporting to the Head of Technology Enterprise & Operations, you'll lead the technology strategy, delivery and operational excellence of ING Australia's Payments domain. Partnering closely with business leaders, senior stakeholders and global technology teams, you'll drive large-scale transformation, ensure platform resilience, and deliver technology outcomes that support both customer and business growth.

As a member of the extended Technology Leadership Team, you'll influence strategic decision making, oversee critical payment platforms, and lead high-performing teams through change, innovation and continuous improvement.

What you’ll do …

• Define and execute the technology strategy and roadmap for ING's Payments domain, aligning technology investments with business priorities and future growth.
• Lead the delivery of a complex change portfolio, ensuring initiatives are prioritised effectively and delivered with quality, pace and measurable business value.
• Oversee the performance, resilience, security and lifecycle management of critical Payment’s platforms and technology assets.
• Partner with senior business leaders, Technology stakeholders and Risk teams to drive strategic decision-making and deliver customer-focused outcomes.
• Champion modern engineering practices, Agile delivery and continuous improvement to enhance capability, productivity and innovation
• Lead major incident management, operational risk management and regulatory compliance activities across the Payments environment.
• Build and develop high-performing teams while fostering strong vendor partnerships and a culture of accountability, collaboration and excellence.

What we’re looking for…

• Extensive experience leading technology teams within banking, financial services or similarly complex and regulated environments.
• Strong Payments domain expertise, with experience managing critical platforms across both technology delivery and operations.
• Proven success developing and executing technology strategies that deliver measurable business outcomes.
• Demonstrated experience leading large-scale technology transformation, change portfolios and operational excellence initiatives.
• Strong knowledge of modern engineering practices, Agile delivery, cloud technologies and technology risk management.
• Exceptional stakeholder management and influencing skills, with the ability to engage effectively at Executive and Board level.
• A track record of building high-performing teams, developing talent and leading through change in fast-paced environments

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from.
• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home. We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Need more?
Contact Mia Annamalai at mia.annamalai@ing.com

Application close date Friday, 21st 2026

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