Houchens Insurance Group

IT Applications Intern

Houchens Insurance Group  •  Bowling Green, KY (Onsite)  •  12 days ago
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Job Description

Job Type
Internship
Description

Provides technical support to ComputerNetwork and software users by performing the following duties.

45% Daily Operations

  • Resolving simple and basic support issues.
  • Documenting and tracking support issues using the Zendesk helpdesk application.
  • Monitoring Zendesk helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues.
  • Learning all IT Department standards and procedures.

35% Application/Software Support

  • Assisting with the installation, configuration, or tuning of the system.
  • Providing technical support and troubleshooting software application-related issues.
  • Assists with application upgrades and maintenance, and coordinates with users and vendors as needed.
  • Providing technical support and troubleshooting assistance on software application-related issues.
  • Communicating with application vendors to resolve issues.
  • Evaluating new software versions.
  • Actively learns and builds understanding of core concepts related to the role.

10% Special Projects

Completes special projects as directed by the manager.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.


Requirements

Education and/or Experience

At least one year of related IT experience and/or training; or equivalent combination of education

and experience.

Houchens Insurance Group

About Houchens Insurance Group

Our family is the result of 5 different organizations coming together as one cohesive group (HIG), leveraging the expertise of each of our legacy agencies to operate as one synergized team. We started with Center of Insurance becoming part of Houchens in the late 90’s. Gradually we added Insurance Specialist as our benefits expertise, then Van Meter Insurance joined the team in 2006 which brought a toolbox full of resources to allow the organization to compete at the next level. In 2007 Curneal Hignite came on board giving us a presence in Elizabethtown, and finally the 100 year old agency in Northern KY and Lexington;Roeding Insurance added expertise in the Public Entity arena and added a significant volume to our commercial book. All of this combined revenue was originally $35M and today it has grown to over $80M with 325 employee/owners with plans to be at 100M in 5 years. We recently were voted as the number one Best Place to Work in the state of Kentucky. We were also recognized as the 31st Largest Insurance Agency in the United States, as well as a Best Practice Agency.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Bowling Green, KY
Year Founded
1977
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