Job Description

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering feel-good comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We are hiring an IT Applications D365 Technical Lead to oversee System Code Administration of D365 F&O/SCM including maintenance, upgrades, security and providing internal support to our Technical and business users and/or vendor partners.

JOB EXPECTATIONS

• Design, develop, and customize Microsoft Dynamics D365 F and O/SCM solutions based on business requirements using best practices including extensibility of code
• Collaborate with cross-functional teams to gather and understand business requirements for system enhancements
• Write, modify, and maintain code in X++ to enhance the functionality of Microsoft Dynamics 365 Finance and Operations
• Write, modify, and maintain T-SQL code to enhance reporting and Dynamics 365 Finance and Operations data mining requirements
• Create and maintain technical documentation for all customizations and development
• Integrate Dynamics 365 Finance and Operations/SCM with other enterprise applications, using DMF and other tools ensuring seamless data flow and system interoperability
• Develop and implement data migration strategies
• Provide technical support and troubleshooting for Dynamics 365 Finance and Operations related issues
• Provide EDI technical support as required
• Collaborate with end-users to identify and resolve system issues promptly
• Plan and execute upgrades for Dynamics 365 Finance and Operations/SCM using RSAT and other regression testing processes
• Perform regular system maintenance activities to ensure optimal performance
• Conduct thorough testing of customizations and development to ensure high-quality deliverables
• Work closely with departments to address and resolve any identified support issues
• Share knowledge and expertise with other team members to promote continuous learning and development
• Assist in assessment of new releases and help to coordinate regression testing processes including RSAT
• Coordinate and perform database refreshes
• Research and recommend innovative, and where possible automated approaches for technical system administration tasks
• Monitor and communicate maintenance notifications
• Monitor performance Dynamics 365 environments
• Deploy and manage developer environments
• Assist to maintain user access and security roles
• Provide as needed support for troubleshooting and remediation of technical issues
• Manage and coordinate with Microsoft through to resolution raised technical system issues
• Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
• Work collaboratively with the functional IT team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD)
• Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
• Lead and/or participate in analysis sessions with functional super users/ business analyst to determine application requirements for new implementations or enhancements and facilitate workshops to demonstrate proof of concepts
• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.
• Collaboration, analytical, and teamwork skills. Demonstrated ability working in a collaborative and transparent environment
• Ability to mentor team members and transfer knowledge to others
• Must be technically and functionally oriented (good problem solving and troubleshooting skills), excellent communication skills (both written and verbal), self-motivated, self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on-time completion of tasks
• Compliance to published corporate standards
• Ability to work effectively in a fast-paced, team environment
• Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem
• Assists in the appropriate completion of all project management, change and quality control documentation using department standards
• Documenting and cross-training team members for support continuity.
• Propose modifications and enhancements to improve functionality or address any issues that arise
• Identify, evaluate, and document risks
• Other job duties as assigned.

QUALIFICATIONS

REQUIRED:

• Minimum 5 years D365 F and O/SCM X++ experience with creating specifications, coding, packaging projects, migrating and deploying code changes
• Extensive creation of technical design documents and properly testing of modifications/integrations throughout project lifecycle

PREFERRED:

• Azure services and Power Platform experience preferred
• Minimum of 2 full project lifecycle implementations of D365 F and O/SCM