Job Description

IT Application Specialist

(Atlanta, Full-time, Hybrid)

Fisher Phillips, a premier international labor and employment law firm, is seeking a skilled and experienced IT Application Specialist to join our team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

Key Responsibilities

Operational

• Provide a phenomenal customer service experience to all internal and external customers.
• Knowledge of trends in technology relating to software applications and cloud services which allow for evaluation and recommendations of applications and cloud services that enhance the firm’s services or create efficiencies.
• Assist Technical Support when needed as an escalation point, troubleshooting and resolving application or cloud service issues and providing guidance as needed.
• Coordinate with vendors as needed for implementation and support.
• Perform hands-on-fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Utilize ticketing system to record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Able to develop and interpret technical documentation for training and end user procedures.
• Contribute to knowledge base articles and frequently asked questions resources on company intranet to assist in problem resolution.
• Notify the Director of Technology and Director of Information Security of any security issues as they arise. No concern is too small.
• Conduct installations and updates after hours as required
• Provide after-hours escalation support on a rotation with other members of the Applications Team.

Application Lifecyle Management

• Responsible for the complete lifecycle of all firm applications and user-facing cloud services including testing, implementation and administration.
• Maintain and enhance performance of all new and existing applications across the organization.
• Perform preventive maintenance, including software and driver updates to keep firm operating systems and applications current and supported.
• Maintain the firm’s desktop image and deployment process.
• Provide support for the testing of new and existing software applications under development or in proof of concept.
• Participate in the design, development and delivery of software applications training programs with the firm's technical trainers.
• Promote user adoption and application usage through communications and training opportunities.
• Prioritize, schedule, and administer all instances where enhancements are required.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Track project status and keep project management service current.
• Identify opportunities to develop expertise through training and certifications for you and other Application Specialists.

Requirements

• College diploma or university degree in the field of computer science, information systems and/or 5 years equivalent work experience.
• Microsoft 365, MTA, MCSA Windows 10/11, or MD-102 Endpoint Administrator desired.
• In-depth hands-on knowledge and experience with enterprise and desktop applications, including all Microsoft Office applications, iManage Work, Zoom, Intune, SCCM and PowerShell.
• Familiarity with Microsoft Autopilot and Intune for streamlined device deployment, mobile device management, and application deployments.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• Demonstrated experience in project management with a focus on planning, execution, and delivery of IT-related projects.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques and can demonstrate good analytical and problem-solving abilities
• Highly self-motivated and directed.
• Deep personal commitment to integrity, excellent judgement, and the highest standard of ethics.
• Ability to absorb new ideas and concepts quickly.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business friendly and user-friendly language.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

• Occasional travel between regional offices required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects such as computers and peripherals.

Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA).

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you’ll find a workplace that values your health, happiness, and continued professional development.

To learn more about our firm, visit us at www.fisherphillips.com

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and

applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws. The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time. Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.

We use an automated employment decision tool (‘AEDT’) as part of our hiring process to evaluate applicants for [Position Title]. This tool assesses work experience, skills, qualifications, and education relevant to the job description and requirements using machine learning or artificial intelligence. If you are a candidate located in New York City and wish to request an alternative selection process or accommodation, please contact staffrecruiting@fisherphillips.com