Job Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Application Intake Analyst plays an important role in the organization by supporting Information Technology General Controls through the intake, assessment, and documentation of new and modified applications, systems, and technology initiatives. This role serves as a key control and coordination point between business stakeholders, IT teams, security, compliance, and risk functions to ensure technology initiatives are assessed, routed, and aligned with established IT General Controls (ITGC), SDLC methodologies, and regulatory requirements

Compensation

This role is an exempt position with a targeted salary range of $73,179.00 to $102,908.25.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Coordinate the application intake and onboarding process for new applications, system enhancements, integrations, and SaaS solutions.
• Serve as a central coordination point between business owners, IT, Information Security, Risk, Compliance, Vendor Management, and IT General Controls teams.
• Serve as a primary IAM subject matter resource within application intake, ensuring identity, authentication, authorization, role design, and provisioning requirements are clearly defined and documented.
• Evaluate application requests to determine access control models, user population, privileged access requirements, service accounts, and integration with enterprise IAM solutions (e.g., SSO, MFA, directory services).
• Review intake submissions for completeness, accuracy, and alignment with established governance standards and technology roadmaps.
• Assess and document ITGC, SDLC, security, privacy, and compliance impacts associated with application requests.
• Facilitate risk-based triage and routing of application requests to appropriate review bodies (e.g., architecture review, security review, data privacy, vendor risk, change management).
• Ensure application requests are aligned with systems development lifecycle (SDLC) and change management methodologies, including documentation of scope, ownership, data classification, and control requirements.
• Maintain intake artifacts such as process flows, intake records, decision logs, and governance documentation.
• Support the design, documentation, and execution of preventive and detective controls associated with application onboarding and change activities.
• Assist with identifying gaps, control deficiencies, or process breakdowns related to application intake and onboarding.
• Track intake metrics, SLAs, and KPIs to support continuous improvement and management reporting.
• Partner with IT Governance to ensure application onboarding aligns with SSAE18 SOC2 Type2, NIST, and internal policy requirements.
• Support audit and examination activities by providing intake documentation, evidence, and walkthrough support.
• Contribute to ongoing enhancements of intake processes, templates, tools, and governance workflows.
• Participate in special projects and continuous improvement initiatives related to IT governance and application lifecycle management.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree directly related to the position or equivalent, required.
• Experience working in a regulated environment (financial services, mortgage, banking, or similar) preferred.
• Identity and Access Management experience desired.
• Demonstrate ability to analyze and manipulate data across various sources including excel, CRMs, and online repositories.
• Ability to create, improve, and maintain processes in the IT Division (process modelling and procedure development experience desired).
• Advanced skills in MS Office required. Experience with Entra (Azure AD), Okta, Optro (formally Audit Board), Fresh Services, Smartsheets, and Jira preferred.
• Understanding of systems development lifecycle and change management concepts.
• Understanding of financial institution governance and regulations including SSAE16/18, and ITIL/COBIT.
• Ability to stay organized and effectively manage completion of assigned tasks.
• Excellent written and oral communication and presentation skills.
• Ability to summarize and condense large amount of information and data for executive synopsis.
• Willingness to take ownership of certain processes, projects and deliverables.
• Customer focused and results oriented.
• Ability to establish and meet critical deadlines.
• Ability to prioritize multiple activities and complex project simultaneously.
• Ability to research and resolve problems.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
  • Customer Service - Proactive attention to each person
  • Integrity - Do and say what's right
  • Respect - Treat others with dignity
  • Collaboration - Listen and work together
  • Learning - Seek knowledge and strive for improvement
  • Excellence – Deliver the unexpected

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel: 5% or less.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: ITAPP018146