Job Description

SGL Business Services (SBS), located in Alhos Vedros, Portugal, is a key Shared Services Center of the SGL Carbon Group.

Since 2016, SBS has been delivering high-quality support in Finance, Procurement and IT to multiple global sites.

Driven by a collaborative and dedicated team, SBS is committed to excellence, continuous improvement, and creating value across the SGL Carbon network.

External Job Description

IT Application Consultant SAP Sales & CRM (m/f/d)

We are looking for an experienced IT Application Consultant SAP Sales & CRM to join the SGL Global Competence Center Sales & Logistics. In this role, you will support and enhance our global Sales systems landscape, with a particular focus on SAP, integrated add-ons, and MS Dynamics solutions.

Your Opportunity:

• Take responsibility for process-driven requirements definition, problem analysis, and sustainable solution design based on SAP, MS Dynamics, and related tools.
• Design, configure, and document new solutions in SAP SD Sales, including technical specifications for ABAP developments.
• Handle tickets and support incident resolution with a strong focus on SAP SD Sales customization and root-cause analysis.
• Support the governance of the CRM solution landscape, including demand management, requirements analysis, and evaluation of implementation options.
• Pre-filter and prioritize CRM tickets before handing them over to external support partners and coordinate supplier activities accordingly.
• Support the Change Approval Board process in line with internal ITIL standards and contribute to structured change management.
• Monitor external supplier performance for CRM services, with attention to service quality, budget compliance, and AMS governance.
• Contribute to international implementation and upgrade projects in the SAP Sales & CRM area.
• Support key users in implementing approved process changes and act as a first point of contact for external IT partners.

Your Profile:

• University degree in IT or a comparable qualification.
• At least 3 years of experience in IT consulting for SAP SD, with a focus on Sales.
• Good understanding of Sales-related business processes, including pre-sales.
• Experience in SAP SD configuration, ticket handling, and the translation of business requirements into practical system solutions.
• Familiarity with project management methods and experience working in project-related environments.
• Strong analytical, communication, and stakeholder management skills.
• Excellent communication skills in English; German knowledge is a plus.
• Team player willing to collaborate in an international environment and travel occasionally.

What We Offer:

• A dynamic role in an international environment
• A strong culture of feedback and continuous improvement
• Hybrid and flexible working model
• Permanent Contract
• Private health insurance
• Meal allowance
• Exclusive employee discounts through corporate benefits platform