Job Description

Basic Job Functions:

Serve as a support analyst and SME for Oracle Fusion Cloud (Oracle Transportation Management (OTM), WMS (Warehouse Management) and Inventory Management), handling support, enhancements, and projects. Drive incident resolution, analyze business requirements, and deliver system solutions from design through implementation.

Experience:

• 5+ years with ERP systems (preferably Oracle Fusion Cloud)
• Hands-on experience with OTM and WMS is preferred
• At least 2 full ERP implementations
• ITIL certification preferred
• Manufacturing/semiconductor industry experience

Education:

Bachelor’s degree in Computer Science/Information Technology or Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or equivalent

Required Skills:

Core Experience

• Experience with Oracle Cloud OTM and WMS
• Strong background in logistics, supply chain, and manufacturing processes
• Hands-on experience in Oracle ERP Cloud configuration and integrations

OTM (Transportation Management)

• Configure and support shipment lifecycle processes (order → delivery → invoicing)
• Manage master data (lanes, rates, carriers, locations, calendars)
• Handle shipment planning, tendering, tracking, POD, and documentation
• Oversee shipment documentation and invoicing integration to ERP Financials
• Support EDI integration with 3PLs and Oracle systems

WMS (Warehouse Management) & Inventory Management

• Manage inbound/outbound warehouse operations (receiving, picking, packing, shipping)
• Knowledge inventory processes (cycle counts, replenishment, transfers, RMAs)
• Support LPN/serial tracking and RF/EDI troubleshooting
• Ensure smooth integration with ERP and maintain data integrity

Essential Functions & Responsibilities:

Primary Responsibilities:

Operational Support & Incident Management

• Act as SME to resolve complex issues and guide Level 1/2 support teams
• Analyze recurring incidents to identify process/system improvements
• Build and maintain strong relationships with stakeholders and end users

Collaboration & Stakeholder Engagement

• Coordinate with global IT teams on system changes and initiatives
• Engage business stakeholders to understand needs and deliver solutions
• Collaborate with SMEs to review and improve business processes

Project Participation & Solution Delivery

• Support full solution lifecycle (requirements → post-go-live support)
• Ensure module requirements are aligned with project scope
• Perform functional configuration and implement fixes, enhancements, and changes

Documentation & Knowledge Management

• Document ERP processes and transactions
• Maintain process flows, functional specs, and work instructions
• Contribute to knowledge base and support documentation

Testing & Quality Assurance

• Guide creation and execution of test cases
• Ensure solutions meet business and compliance requirements
• Provide mentorship and guidance to junior team members

Key Competencies

• Owns business requirement analysis, data gathering, and solution delivery
• Identifies process improvement opportunities and drives value-added changes
• Conducts high-level analysis and builds business cases (benefits, risks, options)
• Designs and manages end-to-end testing with clear documentation and reporting
• Monitors service delivery metrics and proactively manages risks/issues
• Builds strong cross-functional relationships and aligns stakeholders
• Ability to work across global time zones (APAC, EMEA, Americas)
• Intermediate to advanced skills in SQL, Power Query, Excel, VB Scripts, Macros and Visio.
• Demonstrates the First Solar Values and Behaviors

Other

• Perform additional duties as assigned

Physical Requirements (if any):

• Will sit, stand or walk short distances for up to the entire duration of a shift
• Will climb stairs on an occasional basis
• Will lift, push or pull up to 27 pounds on an occasional basis
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
• 20/40 vision in each eye, with or without correction, is required
• Must be able to comply with all safety standards and procedures
• May reach above shoulder heights and below the waist on a frequent basis
• May stoop, kneel, or bend, on an occasional basis
• Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
• All associates working on the production floor may be required to wear a respirator at any given time and thus, the ability to wear a respirator is a condition of employment and continued employment (requires little or no facial hair)

Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.