Job Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Mattel Technology & Innovation Center (MTIC) in Hyderabad is looking for a dynamic IT Analyst – Network Services with 3-5 years of experience to join our global IT team. This role is critical in maintaining highly available, secure, and high-performance network infrastructure that supports Mattel’s global operations, iconic brands, and digital innovation initiatives.

The position includes 24x5 weekend on-call support (rotational) to ensure continuous network availability across time zones.

Key Responsibilities

• Network Infrastructure Management: Install, configure, monitor, and troubleshoot enterprise Switches, Routers, and associated hardware to maintain optimal performance and uptime.
• Monitor network health and support enterprise network (LAN&WAN), Wireless, SDWAN network infrastructure using network monitoring tools.Respond to network alerts and perform initial troubleshooting and incident triage.
• Manage and resolve network incidents and service requests within agreed SLA targets.
• WiFi Services: Design, deploy, optimize, and support enterprise WiFi networks, including access points, wireless controllers, and coverage troubleshooting.
• Circuit Management: Handle provisioning, monitoring, troubleshooting, and coordination with telecom carriers for WAN Circuits (MPLS, Internet, SD-WAN, Point-to-Point, etc.).
• F5 Load Balancing: Administer F5 BIG-IP devices for load balancing, traffic management, SSL offloading, and basic iRule/scripting support.
• Cabling & Physical Layer: Manage structured Cabling (Copper – Cat6/Cat6A and Fiber), patch panels, and physical network infrastructure projects.
• Network Data Analysis: Perform network performance monitoring, traffic analysis, capacity planning, and reporting using tools like SolarWinds, PRTG, Wireshark, or equivalent.
• Incident & Change Management: Respond to network incidents, conduct root-cause analysis, implement fixes, and support change management processes.
• Documentation & Compliance: Maintain up-to-date network diagrams, asset records, runbooks, and ensure adherence to Mattel’s security policies and global standards.
• Project Support: Collaborate with global IT teams on network-related projects, cloud connectivity, and digital transformation initiatives.
• On-Call Support: Participate in 24x5 weekend on-call rotation for Level-2/3 network support (Saturday & Sunday coverage as per roster).

Qualifications

• Experience: 3–5 years of relevant experience in Network Operations/Support in a medium-to-large enterprise environment.
• Education: Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or equivalent.
• Technical Skills:
  • Strong hands-on experience with Switches and Routers (Cisco, Arista, or similar) – VLANs, VTP, HSRP, VSS, routing protocols (OSPF, BGP, EIGRP), QoS.
  • Good exposure to WiFi technologies and wireless LAN controllers.
  • Basic knowledge in SDWAN topologies
  • Working knowledge of F5 BIG-IP (LTM/GTM) administration.
  • Experience in Network Data monitoring, analysis, and reporting.
  • Familiarity with Circuit management and ISP/vendor coordination.
  • Practical knowledge of Cabling standards and physical infrastructure deployment.
• Certifications (Preferred): CCNA, CompTIA Network+, F5 Certified Administrator, CWNA (Wireless), or equivalent.

Additional Requirements

• Solid understanding of TCP/IP, subnetting, DNS, DHCP, VPN, and basic firewall concepts.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to work in a fast-paced, global team environment with stakeholders across time zones.
• Willingness to work weekend on-call (24x5 coverage) on a rotational basis.
• Fluency in English (written & spoken).

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy