Job Description

Key Area of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• Software & hardware Inventory management and ensure documentation is kept up to date.
• Ensure security and compliance in the end user computing space.
• Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
• Rack & Stack of Data Center equipment.
• Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

• At least Bachelor's Degree or above in Information Technology or related discipline
• Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
• A strong end user focus and can-do attitude
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities
• Proven ability to work under pressure
• Experience in providing face to face and remote Support for internal/external applications
• Good command of written and spoken English due to need to liaise with various stakeholders
• Analytically minded, logical problem solver who is able to think outside the square
• Able to work autonomously as well as part of a small team
• Open to be on Standby after office hours for Datacenter issues

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