Laborup

IT Analyst II - Manufacturing Technology Support

Laborup  •  Tennessee (Onsite)  •  4 hours ago
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Job Description

We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities:

Technical Support & Troubleshooting:

  • Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.
  • Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.
  • Perform root cause analysis on recurring problems and implement corrective actions to reduce downtime.
  • Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
  • Support users across both office and manufacturing environments.

Infrastructure & Systems Administration:

  • Support Active Directory, including user accounts, groups, permissions, and basic Group Policy administration.
  • Work with SCCM / endpoint management tools for software deployments, device management, and system updates.
  • Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
  • Support print services, network-connected equipment, and manufacturing-floor devices.
  • Troubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.
  • Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

Manufacturing & Plant Technology:

  • Provide hands-on support for technology used within a manufacturing or industrial environment.
  • Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
  • Support manufacturing and operational systems according to established procedures and standards.
  • Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
  • Work directly with operations and production teams to minimize technology-related downtime.
  • Projects & Continuous Improvement
  • Lead smaller IT projects from planning through implementation and completion.
  • Coordinate timelines, stakeholders, vendors, communications, and project risks.
  • Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
  • Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
  • Develop technical procedures, job aids, and site support documentation.

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or
  • Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
  • Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.
  • Strong working knowledge of Microsoft Windows and Microsoft 365.
  • Experience with Active Directory, SCCM, endpoint management, device deployment, and print services.
  • Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
  • Working knowledge of basic LAN/WAN networking and wireless troubleshooting.

Benefits

  • Direct Hire
  • Health, dental, and vision employee benefit package
  • 401k
  • PTO
Laborup

About Laborup

Laborup is the #1 AI powered talent platform for America’s industrial workforce. We use AI to create jobs, not take them away. We help HR and plant leaders hire and keep the skilled workers who keep plants running: machinists, welders, maintenance techs, operators, industrial electricians, and engineers. USA Today called us the “LinkedIn for blue collar workers,” and Forbes profiled our work in “How AI Is Solving America’s 1 Trillion Dollar Manufacturing Labor Crisis.”

Today we work with manufacturers from 50 person shops to large public companies with tens of thousands of employees, and the story is the same everywhere. It is hard to find talent, hard to keep good people, and staffing costs keep rising. In a market where filling critical industrial roles can take months and turnover is constant, Laborup helps teams move qualified workers from first contact to on site interview in days instead of weeks and keep them on the floor longer.

Most of the workers our customers need are not on LinkedIn or the usual job boards. Laborup uses AI to find this hidden workforce, call and text them, screen and qualify them, build real profiles, and match them directly to the plants and roles where they can succeed. For workers, that means real, permanent roles at serious manufacturers, not one off gigs. For companies, it is durable infrastructure for hiring and retention at scale in a labor market that will stay tight for years.

We work across nuclear, defense, and advanced manufacturing, as well as sectors like aerospace, automotive, and food production. Teams that use Laborup hire 5 to 10 times faster, see around 3 times better retention, and cut cost per hire by up to 50 to 70 percent. That turns into fewer empty shifts, fewer missed orders, more stable teams, and more capacity without more headache.

We are building the modern talent system for America’s industrial base with a simple long term goal: put a billion industrial workers to work in good jobs that matter.

Industry
Retail & Ecommerce
Company Size
11-50 employees
Headquarters
Knoxville
Year Founded
Unknown
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