Job Description

IT Analyst 

Department: Information Technology

Reports To: IT Director

Classification: Individual Contributor

Location: UK, Bristol (Hybrid: 2 days per week in office)

Experience: Minimum 2-4 years in IT end-user support, IT operations/administration

About Telestream 

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries. 

Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow. 

This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. 

What You'll Do 

• Provide end-user support for hardware, software, and account issues via our ticketing system 

• Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing) 

• Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint) 

• Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution 

• Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks 

• Support identity and access management processes, including Okta administration 

• Maintain basic security hygiene practices (access reviews, patching support, endpoint basics) 

• Assist with onboarding/offboarding processes, including account provisioning and equipment setup 

• Escalate and collaborate with senior IT staff on more complex systems administration issues 

• Maintain accurate records and reporting related to IT assets, tickets, and system changes 

Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.

Requirements

What You Bring

• 2+ years of experience in a help desk, IT support, or junior systems administration role 

• Working knowledge of Active Directory and Microsoft 365 administration 

• Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow) 

• Basic scripting ability (PowerShell and/or Python) for task automation 

• Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint) 

• Exposure to identity management platforms (Okta or similar) preferred 

• Foundational understanding of IT security best practices 

• Strong communication skills and a customer-service mindset 

• Comfortable working independently while knowing when to escalate 

• Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office 

Bonus Points For

• Prior exposure to systems administration tasks (servers, backups, infrastructure) 

• Experience supporting a distributed/global team across time zones 

• Interest in growing into a full systems administrator role over time 

Benefits

We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work.

• Private healthcare scheme

• Life Assurance/Income Protection Schemes

• Pension Scheme w/ company contribution

• Paid Vacation & Sick Days

• Health & Well-Being Support via EAP