Job Description

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is based at our Mississauga, ON facility and will play a critical role in supporting both end users and core IT infrastructure. The ideal candidate will have experience across a broad range of technologies and possess strong problem-solving and critical thinking skills.

Piston Group wasn’t just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.

Why Piston Group? Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement, Vehicle and Product Discounts

Responsibilities

• Provide daily end-user support, including troubleshooting hardware, software, and networking issues.

• Administer and maintain Microsoft Active Directory (users, groups, computers).

• Manage phone systems, badge access provisioning, and A/V conferencing tools.

• Coordinate incident and trouble response using ServiceNow ITSM platform.

• Install, configure, and support company-approved software, including:

  • Microsoft Office Suite, Teams, OneDrive, SharePoint

  • AutoCAD, Adobe Suite, Syncplicity, Teamcenter/CATIA

• Provide mobile device support, including Microsoft Authenticator and mobile Office apps.

• Troubleshoot and support wired/wireless networks, DHCP, VLANs, and IPAM.

• Support multifunction printer/copier units.

• Maintain and diagnose physical datacenter components such as routers, switches, firewalls, servers, UPS systems, storage arrays, and environmental sensors.

• Apply Windows Updates, manage security patches, and handle image deployment.

• Maintain backup and recovery processes and technologies.

• Occasional travel to other sites may be required (≤10%)

Required Skills and Technologies:

• Core Platforms: Microsoft Active Directory, Microsoft 365 (Office, Teams, OneDrive, SharePoint)

• Systems Management: Image Deployment, Patch Management, Windows Updates

• Networking: DNS, DHCP, VLAN, IPAM, Cisco Meraki

• Virtualization: VMware vCenter and ESXi

• Monitoring & Remote Tools: SolarWinds, Endpoint Protection, ServiceNow

• Hardware Support: Printers/Copiers, servers, networking and A/V equipment

• Backup & Disaster Recovery: Experience with enterprise-grade solutions

• Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools

Qualifications

• Associate’s or Bachelor’s Degree in Information Technology or related field preferred, High School Diploma or GED required.

• 3+ years of experience in IT support or infrastructure-related role.

  • Relevant certifications (MCSA, CompTIA, Cisco, VMware, etc.) are a plus.

Piston Automotive, part of the Piston Group family of companies, is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities, ensuring equal consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For any questions regarding job opportunities or the application process, please reach out to us at pistongrouptalent@pistongroup.com We are committed to providing accommodations for individuals with disabilities during the job search and application process, reinforcing our commitment to inclusivity for all job seekers