Job Description

Job Title

IT Analyst

This position supports our Enterprise Compliance & Controls system solutions for Risk Management, Legal, Treasury/Travel, Real Estate, Compliance, Internal Audit, Accounting, and Corporate Tax.The functions of this group revolve around regulatory complianceat the federal,stateand local levels and includescorporatecomplianceThe candidate must have a passion for improving processes and systems utilized across these business areas. The candidate must have and continue to grow in technical aptitude around data integrity and security while operating within a portfolio of both on-premise and cloud solutions.

Responsibilities

• Engage,buildandmaintainstrong trusting relationships with users, business partners, leadership, IT technicalresourcesand vendors to understand operational needs, goals and challenges while prioritizing for best outcomes.

• Lead requirements gatheringactivitiesand translate business needs into detailed and actionable business, functional and system requirements, including process flows, use cases, configurations and test plans that align technology solutions with business outcomes.

• Effectively coordinate and manage multiple project tasks simultaneously, with competing priorities, in a fast-paced environment across the business, IT and vendor partners, ensuring timely delivery and high-quality results

• Escalate system issues and user problems toappropriate entities

• Identifyopportunities for process improvements and develop recommendations for system changes to improve business processes, increaseefficiencyand enhance system usability thatcontributeto ongoing optimization efforts.

• Participate and support system and enhancement implementations by coordinating system andintegrationtesting, user acceptance testing, training, cutover and post-go-live stabilization.

• Provide user support which includes prompt responses to incoming calls, emails, chats toidentifyand perform root-cause analysis to resolve, prioritize, and escalate system issues and user problems.

• Perform system administration for multiple systems, includingupgradecoordination, configuration tasks, useraccessand security.

• Perform data analysis and validation.

• Develop reports and insights that support operational decision-making

• Build andmaintaina strong knowledge of business processes and system capabilities to become a subject matter expert with in-depth functional knowledge aboutall ECC systems.

Skills Required:

• Excellent time management skills

• Excellent organizational and documentation skills.

• Strong communicationskills.

• Great attention to detail

• Excellent troubleshooting and problem-solving skills

• Technical aptitude

• Must be a team player with a collaborative mindset.

• Conflict resolution skills

Requirements

3 yearscombinedexperience

• Leadingbusinessrequirementsgathering

• User support and troubleshooting

• Project task coordination.

Limited travel

• Hybrid work environment with occasional travel to other Shaw locations, off-site vendorconferencesand educationalopportunities.

Preferred Experience:

• Experience in a manufacturing environment

• Experience in supporting environments requiring regulatory oversight, including interaction with Compliance and Safety partners (e.g., OSHA, DOT).

• Experience with Saas Solutions and vendor collaboration for issue resolution.

• Cority SaaS experience

• Configurable systems experience

Competencies

Build Trusting Relationships

Initiate Action

Demonstrate Good Judgement

Learn Continuously

Adapt and Change

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Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMShaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.