Job Description

Job Title: IT Administrator

Location: Central London

Assignment: Permanent Full Time (Office based, 3 days p/w)

RGH Global is a recruitment and people engagement service. Our mission is to challenge the traditional recruitment industry and provide value to our clients.

We are working with a global IT Consultancy who partner with organisation to deliver innovative projects across various sectors.

We are seeking a highly proactive IT Administrator with excellent organisational and people skills. You will have strong understanding of IT systems and previously supported a med-sized company.

Key Responsibilities:

• Desktop & Technical Support: Provide day-to-day support for end-users, including troubleshooting and resolving hardware/software issues for desktops, laptops, and mobile devices.

• Networking & Server Infrastructure: Manage and maintain networking systems, including switches, routers, and firewalls, ensuring uptime and connectivity for all users. Administer and support server infrastructure, ensuring smooth operation and timely updates.

• Anti-Virus & Security Management: Administer and monitor anti-virus solutions across the organization to protect the network from potential threats, performing regular security audits and updates.

• Ticketing System Management: Utilize and manage the internal ticketing system to track and resolve IT-related issues, ensuring all service requests are addressed and completed in a timely manner.

• Office 365 Administration: Manage user accounts, licenses, and access control within Office 365, ensuring the platform is functioning efficiently for the entire organization.

• Active Directory Management: Administer Active Directory to ensure proper access and security for users, groups, and resources, including handling permissions, security policies, and group memberships.

• Virtualization (VMware & Hyper-V): Maintain and manage virtual environments using VMware and Hyper-V to ensure a robust, scalable infrastructure.

• Mobile Device Management (MDM): Oversee the management of mobile devices across the company, ensuring secure access to internal systems and data.

• Documentation & Reporting: Create and maintain detailed documentation for IT systems, policies, and procedures. Provide regular reports to management on system performance, support trends, and improvements.

• Collaboration & Communication: Work closely with internal teams, departments, and external vendors, delivering clear and effective communication regarding IT issues, solutions, and ongoing projects.

Required Qualifications:

• Proven experience (3+ years) in IT administration or technical support, ideally within an IT consultancy or similar environment.

• Strong experience in desktop support, networking, server infrastructure, and system administration.

• Hands-on experience with VMware, Hyper-V, and virtualization technologies.

• Proficient in Office 365 administration, including user account management, licenses, and troubleshooting.

• Experience with Active Directory management and security policies.

• Strong knowledge of anti-virus systems, security practices, and vulnerability management.

• Experience with ticketing systems (e.g., ServiceNow, Jira, or similar platforms).

• Familiarity with mobile device management (MDM) platforms and mobile security practices.

• Strong troubleshooting, problem-solving, and organizational skills.

• Excellent communication skills, with the ability to explain technical issues to non-technical users effectively.

• Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications:

• Certifications in relevant technologies such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent.

• Experience in an SAP environment or with SAP systems is highly desirable.

• Familiarity with cloud-based platforms (e.g., Azure, AWS) is a plus.

If you are passionate about IT Infrastructure and supporting others, we encourage you to apply for this exciting opportunity at RGH-Global Limited. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds.