Job Description

IT Administrator

Department: IT Operations

Employment Type: Full Time

Location: Kazakhstan

Key Responsibilities

• Provide end-user technical support by resolving requests through the ticketing system and ensuring high service quality
• Administer and support corporate SaaS platforms, including Google Workspace, Slack, Microsoft 365, Miro, Jira, and other internal systems
• Troubleshoot hardware, software, network, and VPN issues, performing root cause analysis to prevent recurring incidents
• Manage user identity and access lifecycle, including access provisioning, modification, revocation, and validation of access requests
• Perform technical diagnostics using system logs, terminal, and OS-level tools to resolve complex issues
• Administer and maintain macOS and Windows workstations, ensuring stable and secure endpoint operations
• Prepare, deploy, maintain, and recover end-user devices throughout the full hardware lifecycle, while maintaining accurate IT asset inventory
• Collaborate with IT, Security, and IAM teams to continuously improve end-user services, operational processes, and system reliability

Skills, Knowledge and Expertise

• Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, basic routing and switching
• Administration of macOS and Windows
• Terminal / Command Line proficiency
• Google Workspace and Microsoft 365 administration
• Experience with Slack, Jira, Miro
• MDM administration (Jamf or similar)
• Technical documentation and knowledge base management
• Incident documentation and troubleshooting guides
• Process improvement mindset with experience optimizing IT support workflows
• Excellent verbal communication skills in English

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.