Job Description
IT Administrator
Department: Finance & IT
Employment Type: Full Time
Location: Cambridge
Reporting To: Javed Akhtar
Compensation: $85,000 - $95,000 / year
We are seeking a hands-on IT Administrator to manage and support the organization’s IT infrastructure, including networking, systems, cloud services, cybersecurity, and end-user support. This role is responsible for maintaining secure, reliable, and highly available IT environments across multiple locations. The ideal candidate has broad infrastructure experience, strong troubleshooting skills, and the ability to manage both day-to-day operations and infrastructure improvement projects.
Key Responsibilities
IT Infrastructure and Systems
- Administer and maintain on-premises and cloud-based IT infrastructure.
- Manage Windows servers, virtualization platforms, storage systems, backups, and enterprise applications.
- Support VMware environments, including virtual machine provisioning, performance monitoring, upgrades, and lifecycle management.
- Manage backup, recovery, and business continuity solutions.
- Monitor infrastructure availability, capacity, and performance.
- Maintain system configurations, asset records, technical documentation, diagrams, and operational runbooks.
Network Administration
- Administer LAN, WAN, wireless, and inter-site connectivity.
- Configure and troubleshoot switches, routers, VLANs, subnetting, routing, and network segmentation.
- Support site-to-site and remote-access VPNs.
- Manage Aruba wireless environments, including Aruba Central and ClearPass.
- Assist with network deployments, upgrades, modernization initiatives, and infrastructure projects.
- Perform network troubleshooting and packet analysis using tools such as Wireshark.
Cloud and Microsoft 365
- Administer Microsoft Azure services, including virtual machines, networking, identity, and hybrid cloud connectivity.
- Manage Microsoft Entra ID, Intune, and hybrid identity environments.
- Support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Microsoft Defender.
- Manage user accounts, groups, licenses, access permissions, and authentication policies.
- Support cloud security, compliance, and endpoint management initiatives.
Cybersecurity
- Administer firewalls, secure web gateways, endpoint protection, multifactor authentication, and secure-access solutions.
- Manage security policies, including NAT, ACLs, threat prevention, web filtering, and access controls.
- Support Cisco FMC, Sophos, Cisco Umbrella, Duo, and Microsoft Defender environments.
- Monitor, investigate, and respond to infrastructure and security incidents.
- Work with cybersecurity teams to implement security baselines, remediate vulnerabilities, and improve the organization’s security posture.
- Support identity, authentication, network segmentation, and zero-trust security practices.
Help Desk and Operational Support
- Provide technical support and escalation assistance for hardware, software, network, account, and access-related issues.
- Troubleshoot complex incidents affecting users, systems, applications, and infrastructure.
- Manage endpoint deployment, configuration, patching, and lifecycle activities.
- Support onboarding and offboarding processes.
- Participate in an on-call rotation for critical outages and security incidents.
- Follow ITIL-based incident, request, problem, and change-management practices.
Vendor and Stakeholder Management
- Coordinate with technology vendors, service providers, and external support partners.
- Assist with purchasing, licensing, renewals, warranties, and asset lifecycle management.
- Communicate technical issues, risks, and recommendations clearly to business stakeholders.
- Support infrastructure projects, office deployments, upgrades, and technology improvements.
Skills, Knowledge and Expertise
- Demonstrated experience in IT infrastructure, systems administration, networking, cybersecurity, or a similar technical role.
- Strong experience supporting Windows Server, Active Directory, Microsoft 365, and Microsoft Azure environments.
- Experience with virtualization platforms, preferably VMware.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, switching, VPNs, and wireless networking.
- Experience administering firewalls, endpoint-security tools, MFA, and secure-access technologies.
- Experience supporting enterprise backup and recovery solutions.
- Strong troubleshooting, documentation, communication, and organizational skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Availability to participate in scheduled after-hours work and an on-call rotation when required.
Preferred Qualifications:
- Experience with Aruba networking, Aruba Central, or ClearPass.
- Experience with Cisco FMC, Sophos, Cisco Umbrella, or Duo.
- Experience with Microsoft Entra ID, Intune, and Microsoft Defender.
- Experience with Cohesity, Clumio, or similar backup platforms.
- Familiarity with BGP, hybrid-cloud connectivity, and enterprise network architecture.
- Familiarity with monitoring tools such as WhatsUp Gold.
- Knowledge of ITIL, change management, cybersecurity frameworks, and infrastructure governance.
- Relevant certifications such as Microsoft Azure, Microsoft 365, Cisco, Aruba, VMware, CompTIA, or ITIL are considered an asset.
Other required skills:
- Ability to manage and support multiple priorities.
- Strong communication skills – listening, clarifying, understanding, speaking and facilitating.
- Ability to work independently as well as part of a team.
Education:
- Diploma or degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent professional experience.
Experience:
- 5+ years of related experience
Working Environment:
- Usually work in an office, plant and lab environment, but the mission of the organization may sometimes take them to non-standard workplaces.
- Standard work week, but additionally may work evening, weekends, and additional hours to accommodate activities and priorities. This position is not eligible for Overtime pay.
- Domestic travel may be required – must have valid driver’s license.
- Generally requires low physical demands.
Benefits
- Salary will be commensurate with the candidate’s experience, qualifications, and demonstrated knowledge
- Comprehensive health benefits including - health, dental, vision, life and disability coverage for you and your dependent family
- RRSP matching program
- Employee and Family Assistance Program
- Safety shoe and safety eyewear program
- Professional development opportunities
- Privately owned Canadian business
- Friendly, knowledgeable staff with high tenure and experience
- 150+ year history
- Company events and celebrations
