Job Description

IT Administrator

Department: IT Operations

Employment Type: Full Time

Location: Kazakhstan

Key Responsibilities

• Act as the single point of contact (SPOC) for all IT-related issues in office
• Receive, log, and manage service requests via a ticketing system (e.g., Jira)
• Escalate complex issues to higher-level support when necessary
• Ensure compliance with SLA requirements
• Process and validate user access requests
• Prepare and provide equipment to new employees
• Collect and manage equipment from offboarded employees
• Maintain accurate asset inventory (hardware & software)
• Perform diagnostics and minor repairs of office equipment
• Configure and maintain Mac and Windows devices
• Install, configure, and troubleshoot software applications
• Support Google Workspace and other enterprise tools
• Maintain IT security measures (antivirus, firewalls, etc.)
• Document support activities, processes, and procedures

Skills, Knowledge and Expertise

• Minimum 3 years of experience in IT support / service desk
• Experience working with access requests and user provisioning processes

• Strong knowledge of:
  • Windows and macOS
  • Basic networking (TCP/IP, routing, switching)
• Experience with:
  • Ticketing systems (e.g., Jira)
  • Remote support tools (e.g., Chrome Remote Desktop)
  • MDM systems (JAMF, ZOHO)
  • Google Workspace
• Understanding of:
  • Access management processes and request validation
• Basic knowledge of Linux OS
• Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)
• Strong problem-solving and troubleshooting skills
• Excellent verbal communication skills in English
• Customer-oriented mindset with a focus on service quality
• Ability to work independently and prioritize tasks

• TCP/IP stack, including various components such as IP addressing, routing, transport layer protocols (TCP and UDP), and application layer protocols (HTTP, SMTP, FTP, etc.)
• Ethernet protocol and its various standards
• Static and dynamic routing protocols
• Network-level security protocols
• Firewalls and security policies

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.