Job Description

• Ensure the smooth, efficient, and secure operation of the company's IT services and infrastructure by administering, supporting, and maintaining servers, end-user systems, and IT security controls. Provide technical expertise to resolve incidents, coordinate changes, and continuously improve IT operations
• Experience: 5 to 8 years of experience in a corporate
• Skills:
• Bachelor's degree in information technology, Computer Science, or related field.
• Technical certifications from Microsoft, Cisco, Fortinet preferred.
• Proficiency in English (Arabic is a plus
• Role:
• 1. Server & IT Services Administration
• Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments.
• Manage virtualization platforms (VMware, Hyper-V) and support on-premises/cloud server environments.
• Oversee Microsoft SCOM, SCCM, WSUS, HelpDesk and Office 365 (Outlook, Office, Teams) administration.
• Perform patch management and ensure regular backups for servers and Office 365 users.
• 2. End-User Support
• Provide advanced support for Microsoft Windows client operating systems and productivity tools.
• Assist users with technical issues, ensuring minimal disruption to business operations.
• 3. Infrastructure & IT Security
• Support IT security controls, including email security, endpoint protection, patch and vulnerability management, and security policy enforcement.
• Assist with the maintenance and troubleshooting of SAN, NAS, firewall, and network devices (in coordination with network specialists).
• 4. Change & Patch Management
• Coordinate with team members and vendors for infrastructure enhancements, updates, and change requests.
• Manage deployment of patches and updates for end-user clients, servers, and infrastructure applications.
• Test and validate new releases before production rollout.
• 5. Documentation & Compliance
• Maintain up-to-date documentation for server configurations, infrastructure changes, and support activities.
• Ensure compliance with departmental policies, procedures, and IT standards.
• 6. User Training & Knowledge Transfer
• Provide training and guidance to business users on new features, enhancements, and best practices for supported systems.
• 7. Continuous Improvement
• Identify opportunities to enhance IT infrastructure, user experience, and operational efficiency.
• Recommend process and workflow improvements based on user feedback and system performance.
• 8. Related Assignments
• Perform other duties or assignments as directed by the Head of IT.