Job Description

Primary
Focus

The I.T Administration Officer’s role is to request, organise and process a range of I.T services and documents for the Client.

This is done while working amongst a team of IT
Administration Officers by retrieving our customers’ requirements and
contacting our vendors to organise the relevant services.

The officer is also responsible for retrieving,
maintaining and processing documents related to various IT services, accounts, invoices,
job sheets, expenses and licensing.

Reporting directly to IT Vendor Manager the officer
will need to ensure responsibilities are completed successfully and delivered
in full.

Key
Responsibilities

• Order and maintain records of telecommunication and
  data services
• - Telephone, Cellular, FAX, NBN,
  Fibre, ADSL
• Ensure all IT accounts are paid in full and on time
• - Retrieve, record and process IT
  Invoices
• - Communicate with vendors when
  required
• Maintain store locator system, application licenses
• Process management requirements
• - Expense forms, Travel,
  Accommodation, Meetings
• Evaluating and processing of external documentation
• - Change of Ownership forms

Maintain purchases made by the
department and adhering to payment terms and conditions

Teamwork
and Relationships

• Work closely with other IT department teams and
  various departments internally to deliver exceptional services across the
  business
• Establish and maintain strong relationships with
  all stakeholders of the business and vendors
• Demonstrate great teamwork and foster positive
  communication with all colleagues
• Promote and demonstrate a ‘can do’ attitude

General
Responsibilities

• Provide quality information to the IT Operations Manager
  in all areas of responsibilities
• Aid assistance and support to other team members in
  performance of their roles and responsibilities
• Act in accordance with all policies, procedures
  practices and guidelines
• Take all reasonable care for your own and others
  safety and wellbeing
• Always maintain the highest standard of privacy and
  confidentiality

Qualifications,
Experience and Skillsets

• Demonstrated focus on customer service excellence
• Excellent telephone manner and language
  communication skills
• Basic understanding of IT infrastructure and
  technologies
• Completion of Year 12 (VCE) preferred
• Certificate in Business Administration highly
  regarded
• Skilled in MS Excel (populating and maintaining
  spreadsheets)
• Demonstrated high degree of self-motivation
• Must possess strong written and verbal
  communication skills
• Highly organized and with an ability to priorities
  and multitask
• A preparedness to take the initiative and a strong
  desire to achieve results
• Excellent analytic skills and the ability to make
  major decisions
• A preparedness to take the initiative and a strong
  desire to achieve results
• Able to adapt to the demands of our agile and rapid
  environment