Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you:
The IT Service Operations Administrator is responsible for ensuring the smooth operation of the Davidson campus lifecycle management of PC hardware. This role involves communicating with users regarding PC refreshes, tracking returns, factory resetting PCs, ensuring timely returns to Dell or donations, and maintaining accurate documentation in the system. Additionally, the role includes performing standard health checks and documenting the status of campus IT infrastructure. A strong adherence to standard work procedures and organization skills are essential for this role.
Role is during normal business hours, with occasional overtime.
What you will do:
Follow standard procedures for communicating with users regarding PC refresh schedules and processes.
Track the return of PC’s to Dell or donations.
Perform PC factory resets as per standard work.
Conduct regular health checks on campus IT infrastructure and document findings as per standard work.
Send reports on PC refresh status, donations, returns, and campus health checks.
Strong adherence to standard work.
Maintain accurate inventory counts and provide reports related to assets. Identify
process improvements and contribute to the development of best practices.
What you will bring:
Ability to demonstrate exceptional customer service skills
Ability to communicate effectively with users and team members, both verbally and in writing.
Ability to build and maintain positive relationships with users and colleagues.
Ability to manage tasks and responsibilities independently while maintaining high performance.
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Ability to follow documentation procedures
Ability to work effectively with other IT team members to ensure smooth operations and timely completion of tasks.
Minimum high school diploma or technical degree.
Proficiency in Microsoft Excel, Word, Teams, Outlook
Basic understanding of Windows Operating System
Annual Base Salary Range or Hourly Base Pay Range:
$36,300.00 - $52,290.00
Compensation Type:
Exception Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies is a global climate innovator advancing sustainability through our leading brands Trane® and Thermo King®, which bring efficient and sustainable climate solutions to buildings, homes and transportation across the globe. Together, we are one team innovating for a better future.
At Trane Technologies, we are driven by a common purpose: to boldly challenge what’s possible for a sustainable world. While our products and services work to transform climate control, our company’s goal is to combat climate change. Sustainability is embedded in everything we do. Every team member has an impact on our bold 2030 Sustainability Commitments and is empowered to act and bring solutions to life.
Our employee experience sets us apart as a special place to work. We are committed to fostering a culture of inclusivity, innovation and growth. When you join Trane Technologies, you become part of a team that shares a common purpose and values, working together to create a sustainable future. Our core values—Uplift Others, Make an Impact and Thrive at Work and Home—guide us in supporting our community, driving meaningful change and ensuring work-life balance.
Explore our career opportunities and join us as we boldly go.
