Marriott International

IT Admin

Marriott International  •  Abu Dhabi, AE (Onsite)  •  10 hours ago
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Job Description

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Purpose of the Role

The IT Administrator is responsible for supporting the reliable, secure and efficient operation of the hotel’s Information Technology environment. The role provides day-to-day technical support to hotel Hosts, supports business-critical and guest-facing technology systems, assists with infrastructure and application administration, and helps ensure technology services are maintained in accordance with Marriott International standards, cybersecurity requirements and property operational needs.

Job Requirement:

  • Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services.
  • Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications.
  • Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting.
  • Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime.
  • Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization.
  • Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements.
  • Monitor backups and participate in contingency, business continuity and disaster recovery activities.
  • Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information
  • Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts.
  • Maximum productivity and operational efficiency across hotel departments.
  • High availability of hotel technology systems and services.
  • Enhanced guest satisfaction through reliable technology and rapid incident response.
  • Effective utilization of technology investments and system functionality.
  • Compliance with Marriott IT, cybersecurity, data protection and technology standards.
  • Timely resolution of IT incidents and service requests with minimal operational disruption.

PREFERRED QUALIFICATIONS

  • Diploma or Bachelor's Degree in IT, Computer Science, Information Systems or a related discipline.
  • 2-3 years of experience in IT support, systems administration, infrastructure support or a similar role.
  • Hotel, hospitality or other 24/7 operational environment experience is highly desirable.

#LI-MA1

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
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