Job Description
• Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer-facing issues) into their appropriate components or teams
• Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution
• Own, maintain, develop, and improve the defect management process.
• Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process
• Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers.
• Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects.
• Lead first level triage (L0) with SMEs from ESPs/Suppliers and VinFast to help identify clear software issue module owner(s)
• Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined
• Support Program quality gates meetings for Software issues
• Lead SMEs from ESPs/Suppliers and VinFast development teams to build a roadmap for software issues resolution
• Develop bug trend reports on a per-component and per-release basis
• Provide visibility into the latest ticket status and highlight items that appear to have stalled
• Develop weekly software issues status reports and trending report
• Identify and implement process & tool improvements to improve software issue resolution times
Requirements
• Minimum 5 years of professional experience in Software Development/ Project management
• Experienced with defect management and working with cross-functional teams in a firmware environment
• Experience with software development lifecycle and methodologies, such as Agile
• Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc.
• Willingness and authority to drive problems to a solution
• Experience with project management tools
• Experience in working in complex organizations
• Must have the ability to operate under intense time pressure.
• Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts
• Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience
• Must possess excellent verbal and written communications skills in English.
• Education: Bachelors in an Engineering field, Masters preferred
